WI01 ROD certification ticket handling
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|1||Get the e-mail address (mailing list) for the new ROD from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.|
|2||Set "email@example.com" as involved in the ticket. OD management should include the ROD mailing list in the documentation.|
|3||Send an e-mail to the new ROD
Subject: XXX ROD team certification Dear XXX ROD team, Your XXX NGI is currently being established and one of the steps is the certification of the new Regional Operator on Duty (ROD) team. In order to get your ROD team certified the person replying to this e-mail should confirm the following: a) she/he represents the XXX ROD team (this can be done by any member of the ROD team) b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part: https://documents.egi.eu/public/ShowDocument?docid=15 Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the firstname.lastname@example.org mailing list, which is an official communication channel for all certified ROD teams. On behalf of Operations and e-Infrastructure Oversight and the Central Operator on Duty (COD), XXX XXX
Put an information into the ticket that mail was send.
|4||When reply received Copy-paste the reply to the GGUS ticket|
|5||Register the new ROD team to the all-operator-on-duty mailing list https://mailman.egi.eu/mailman/admin/all-operator-on-duty
Put an information into the ticket that ROD mailing list was ad to all-operators maillig list.
|6||Wait for confirmation from OD (if not already in the ticket)
If there is no replay from OD put information that the ticket is waiting for an action from OD team.
|7||If all steps completed: Close the GGUS ticket|