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WI01 ROD certification ticket handling

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Revision as of 15:57, 6 May 2010 by Ron (talk | contribs)
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  1. Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
  2. Set as involved in the ticket. This is for OD management.
  3. Send an e-mail to new ROD highlighting the following:
    1. this is new ROD team certification procedure
    2. they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
    3. inform their e-mail address will be subscribed to all-operator-on-duty mailing list
  4. Set the e-mail "reply-to" to
  5. Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
  6. Register new ROD team to all-operator-on-duty mailing list
  7. Wait for confirmation from Vera (if not already in the ticket)
  8. OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
  9. Close the GGUS ticket