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Difference between revisions of "WI01 ROD certification ticket handling"

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  b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part:
  b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part:
     https://documents.egi.eu/public/ShowDocument?docid=15
     https://documents.egi.eu/public/ShowDocument?docid=15
(Note: there is also a version currently available at
    https://edms.cern.ch/document/840932
EGEE-III-SA1-840932-OperationalProceduresforROD-v2.0)
   
   
  Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the
  Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the

Revision as of 11:27, 6 December 2010

  1. Get the e-mail address (mailing list) for the new ROD from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.
  2. Set "operational-documentation-manuals@mailman.egi.eu" as involved in the ticket. This is an instruction for OD management to include the ROD mailing list in the documentation.
  1. Send an e-mail to the new ROD
    1. Template below
    2. Set the e-mail "CC and reply-to" to central-operator-on-duty@mailman.egi.eu>
    3. Wait for the reply and Copy-paste the reply to the GGUS ticket
  2. Register the new ROD team to the all-operator-on-duty mailing list https://mailman.egi.eu/mailman/admin/all-operator-on-duty
  3. Wait for confirmation from Vera (if not already in the ticket)
    1. OD: put an acknowledgement that you'll update the Ops. Man. in the ticket.
  4. Close the GGUS ticket

Below is an e-mail template which should be sent from COD to ROD:


Subject: XXX ROD team certification
Dear XXX ROD team,

Your XXX NGI is currently being established and one of the steps is
the certification of the new Regional Operator on Duty (ROD) team.
In order to get your ROD team certified the person replying to this
e-mail should confirm the following:

a) she/he represents the XXX ROD team (this can be done by any member of the ROD team)
b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part:
    https://documents.egi.eu/public/ShowDocument?docid=15

Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the
    all-operator-on-duty@mailman.egi.eu
mailing list, which is an official communication channel for all certified ROD teams.

On behalf of Operations and e-Infrastructure Oversight
and the Central Operator on Duty (COD),
XXX XXX

See also