Difference between revisions of "WI01 ROD certification ticket handling"
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* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... | * Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... | ||
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management. | |||
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket | |||
* Send an e-mail to new ROD highlighting the following: | * Send an e-mail to new ROD highlighting the following: | ||
* this is new ROD team certification procedure | * this is new ROD team certification procedure | ||
* they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) | * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) | ||
* inform their e-mail address will be subscribed to all-operator-on-duty mailing list | * inform their e-mail address will be subscribed to all-operator-on-duty mailing list | ||
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu | * Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu | ||
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time) | * Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time) | ||
* Register new ROD team to all-operator-on-duty mailing list | * Register new ROD team to all-operator-on-duty mailing list | ||
* Wait for confirmation from Vera (if not already in the ticket) | * Wait for confirmation from Vera (if not already in the ticket) | ||
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket. | |||
* Close the GGUS ticket | * Close the GGUS ticket |
Revision as of 16:52, 6 May 2010
* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... * Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management. * Send an e-mail to new ROD highlighting the following: * this is new ROD team certification procedure * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) * inform their e-mail address will be subscribed to all-operator-on-duty mailing list * Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu * Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time) * Register new ROD team to all-operator-on-duty mailing list * Wait for confirmation from Vera (if not already in the ticket) * OD: putg an acknowledgement that you'll update Ops. Man. in ticket. * Close the GGUS ticket