Difference between revisions of "WI01 ROD certification ticket handling"
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(Created page with ' 1. Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... 2. Set operational-documentation-ngi…') |
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* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... | |||
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket | |||
* Send an e-mail to new ROD highlighting the following: | |||
* this is new ROD team certification procedure | |||
* they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) | |||
* inform their e-mail address will be subscribed to all-operator-on-duty mailing list | |||
Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu | * Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu | ||
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time) | |||
* Register new ROD team to all-operator-on-duty mailing list | |||
* Wait for confirmation from Vera (if not already in the ticket) | |||
Vera: is putting an acknowledgement that you'll update Ops. Man. in ticket OK for you? | Vera: is putting an acknowledgement that you'll update Ops. Man. in ticket OK for you? | ||
* Close the GGUS ticket |
Revision as of 15:48, 6 May 2010
* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket
* Send an e-mail to new ROD highlighting the following: * this is new ROD team certification procedure * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) * inform their e-mail address will be subscribed to all-operator-on-duty mailing list
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
* Register new ROD team to all-operator-on-duty mailing list
* Wait for confirmation from Vera (if not already in the ticket)
Vera: is putting an acknowledgement that you'll update Ops. Man. in ticket OK for you?
* Close the GGUS ticket