Difference between revisions of "WI01 ROD certification ticket handling"

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= Work instruction to handle new ROD certification GGUS tickets  =
The purpose of this page is to provide detailed instruction that specify exactly what steps to follow to carry out this activity.
Steps:  
Steps:  


{| border="1" cellspacing="0" cellpadding="5" align="center"
{| align="center" cellspacing="0" cellpadding="5" border="1"
! Step
|-
! Step  
! Action
! Action
|-v
| 1
| '''Get the e-mail address (mailing list) for the new ROD''' from the parent ticket.  If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to  complete the data.
|-
|-
| 2
| 1
| Set '''"operational-documentation-manuals@mailman.egi.eu" as involved''' in the ticket. OD management should include the ROD mailing list in the documentation.
| '''Get the e-mail address (mailing list) for the new ROD''' from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.
|-
|-
| 3
| 2
| '''Send an e-mail to the new ROD'''  
| '''Send an e-mail to the new ROD'''  
* Set the e-mail '''"CC and reply-to" to central-operator-on-duty@mailman.egi.eu'''
*Set the e-mail '''"CC and reply-to" to operations@egi.eu'''
<pre>Subject: XXX ROD team certification


<pre>
Dear XXX ROD team,
Subject: XXX ROD team certification
Your XXX NGI is currently being established and one of the steps is
the certification of the new Regional Operator on Duty (ROD) team.


Dear XXX ROD team,
Before you confirm below statements please propagate the following page to all
of your ROD team members: https://wiki.egi.eu/wiki/Regional_Operator_on_Duty_welcome
 
In order to get your ROD team certified the person replying to this
e-mail should confirm the following:
   
   
Your XXX NGI is currently being established and one of the steps is
a) she/he represents the XXX ROD team (this can be done by any member of the ROD team)
the certification of the new Regional Operator on Duty (ROD) team.
 
In order to get your ROD team certified the person replying to this
b) that the ROD team knows the duties and is familiar with information on the ROD wiki page:
e-mail should confirm the following:
https://wiki.egi.eu/wiki/Regional_Operator_on_Duty
In particular with Manuals and procedures section:
https://wiki.egi.eu/wiki/Regional_Operator_on_Duty#Manuals_and_procedures
 
The XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the all-operator-on-duty at mailman.egi.eu
mailing list, which is an official communication channel for all certified ROD teams.
 
   
   
a) she/he represents the XXX ROD team (this can be done by any member of the ROD team)
If you have any questions or concerns please contact EGI Operations support team
b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part:
(operations-support AT mailman.egi.eu) which is willing to help you.
    https://documents.egi.eu/public/ShowDocument?docid=15
 
On behalf of Operations and e-Infrastructure Oversight
Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the
and the EGi Operations,
    all-operator-on-duty@mailman.egi.eu
XXX XXX
mailing list, which is an official communication channel for all certified ROD teams.
</pre>  
Put an information into the ticket that mail was send.
On behalf of Operations and e-Infrastructure Oversight
and the Central Operator on Duty (COD),
XXX XXX
</pre>


Put an information into the ticket that mail was send.
|-
|-
| 4
| 3
| '''When reply received Copy-paste the reply''' to the GGUS ticket
| '''When reply received Copy-paste the reply''' to the GGUS ticket
|-
|-
| 5
| 4
| '''Register''' the new ROD team '''to the all-operator-on-duty mailing list''' https://mailman.egi.eu/mailman/admin/all-operator-on-duty
| If all steps completed: '''Close''' the GGUS ticket
|}


Put an information into the ticket that ROD mailing list was ad to all-operators maillig list.
= Revision history  =
 
{| class="wikitable"
|-
|-
| 6
! Version
| '''Wait for confirmation from OD''' (if not already in the ticket)
! Authors
 
! Date
If there is no replay from OD put information that the ticket is waiting for an action from OD team.
! Comments
|-
|-
| 7
|  
| If all steps completed: '''Close''' the GGUS ticket
| Alessandro Paolini
| 2016-06-07
| "EGI Operations Support" was decommissioned, changed all the references to "Operations"
|-
|-
|
|
|
|
|}
|}
[[Category:Infrastructure_Oversight]]

Latest revision as of 16:13, 7 June 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 



Work instruction to handle new ROD certification GGUS tickets

The purpose of this page is to provide detailed instruction that specify exactly what steps to follow to carry out this activity.

Steps:

Step Action
1 Get the e-mail address (mailing list) for the new ROD from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.
2 Send an e-mail to the new ROD
  • Set the e-mail "CC and reply-to" to operations@egi.eu
Subject: XXX ROD team certification

Dear XXX ROD team,
 
Your XXX NGI is currently being established and one of the steps is
the certification of the new Regional Operator on Duty (ROD) team.

Before you confirm below statements please propagate the following page to all 
of your ROD team members: https://wiki.egi.eu/wiki/Regional_Operator_on_Duty_welcome

In order to get your ROD team certified the person replying to this
e-mail should confirm the following:
 
a) she/he represents the XXX ROD team (this can be done by any member of the ROD team)

b) that the ROD team knows the duties and is familiar with information on the ROD wiki page: 
https://wiki.egi.eu/wiki/Regional_Operator_on_Duty
In particular with Manuals and procedures section:
https://wiki.egi.eu/wiki/Regional_Operator_on_Duty#Manuals_and_procedures

The XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the all-operator-on-duty at mailman.egi.eu 
mailing list, which is an official communication channel for all certified ROD teams.

 
If you have any questions or concerns please contact EGI Operations support team 
(operations-support AT mailman.egi.eu) which is willing to help you.

On behalf of Operations and e-Infrastructure Oversight
and the EGi Operations,
XXX XXX

Put an information into the ticket that mail was send.

3 When reply received Copy-paste the reply to the GGUS ticket
4 If all steps completed: Close the GGUS ticket

Revision history

Version Authors Date Comments
Alessandro Paolini 2016-06-07 "EGI Operations Support" was decommissioned, changed all the references to "Operations"