Difference between revisions of "WI01 ROD certification ticket handling"
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Revision as of 14:48, 23 October 2014
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Work instruction to handle new ROD certification GGUS tickets
The purpose of this page is to provide detailed instruction that specify exactly what steps to follow to carry out this activity.
|1||Get the e-mail address (mailing list) for the new ROD from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.|
|2||Send an e-mail to the new ROD
Subject: XXX ROD team certification Dear XXX ROD team, Your XXX NGI is currently being established and one of the steps is the certification of the new Regional Operator on Duty (ROD) team. Before you confirm below statements please propagate the following page to all of your ROD team members: https://wiki.egi.eu/wiki/Regional_Operator_on_Duty_welcome In order to get your ROD team certified the person replying to this e-mail should confirm the following: a) she/he represents the XXX ROD team (this can be done by any member of the ROD team) b) that the ROD team knows the duties and is familiar with information on the ROD wiki page: https://wiki.egi.eu/wiki/Regional_Operator_on_Duty In particular with Manuals and procedures section: https://wiki.egi.eu/wiki/Regional_Operator_on_Duty#Manuals_and_procedures Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the all-operator-on-duty at mailman.egi.eu mailing list, which is an official communication channel for all certified ROD teams. If you have any questions or concerns please contact EGI Operations support team (operations-support AT mailman.egi.eu) which is willing to help you. On behalf of Operations and e-Infrastructure Oversight and the EGi Operations Support, XXX XXX
Put an information into the ticket that mail was send.
|3||When reply received Copy-paste the reply to the GGUS ticket|
|4||If all steps completed: Close the GGUS ticket|