Difference between revisions of "WI01 ROD certification ticket handling"

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# '''Get the e-mail address (mailing list) for the new ROD''' from the parent ticket.  If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to  complete the data.
+
Steps:
# Set '''"operational-documentation-manuals@mailman.egi.eu" as involved''' in the ticket. This is an instruction for OD management to include the ROD mailing list in the documentation.
 
  
# '''Send an e-mail to the new ROD'''  
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{| border="1" cellspacing="0" cellpadding="5" align="center"
## Template below
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! Step
## Set the e-mail '''"CC and reply-to" to central-operator-on-duty@mailman.egi.eu>'''
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! Action
## '''Wait for the reply and Copy-paste the reply''' to the GGUS ticket
+
|-v
# '''Register''' the new ROD team '''to the all-operator-on-duty mailing list''' https://mailman.egi.eu/mailman/admin/all-operator-on-duty
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| 1
# '''Wait for confirmation from Vera''' (if not already in the ticket)
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| '''Get the e-mail address (mailing list) for the new ROD''' from the parent ticket.  If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to  complete the data.
## OD: put an acknowledgement that you'll update the Ops. Man. in the ticket.
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|-
# '''Close''' the GGUS ticket
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| 2
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| Set '''"operational-documentation-manuals@mailman.egi.eu" as involved''' in the ticket. OD management should include the ROD mailing list in the documentation.
 +
|-
 +
| 3
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| '''Send an e-mail to the new ROD'''  
 +
* Set the e-mail '''"CC and reply-to" to central-operator-on-duty@mailman.egi.eu'''
  
Below is an e-mail template which should be sent from COD to ROD:
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<pre>
 
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Subject: XXX ROD team certification
 
 
Subject: XXX ROD team certification
 
  
 
  Dear XXX ROD team,
 
  Dear XXX ROD team,
Line 34: Line 36:
 
  and the Central Operator on Duty (COD),
 
  and the Central Operator on Duty (COD),
 
  XXX XXX
 
  XXX XXX
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</pre>
 +
 +
Put an information into the ticket that mail was send.
 +
|-
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| 4
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| '''When reply received Copy-paste the reply''' to the GGUS ticket
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|-
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| 5
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| '''Register''' the new ROD team '''to the all-operator-on-duty mailing list''' https://mailman.egi.eu/mailman/admin/all-operator-on-duty
 +
 +
Put an information into the ticket that ROD mailing list was ad to all-operators maillig list.
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|-
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| 6
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| '''Wait for confirmation from OD''' (if not already in the ticket)
  
== See also ==
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If there is no replay from OD put information that the ticket is waiting for an action from OD team.
* [[GGUS]] document [https://gus.fzk.de/pages/ggus-docs/interfaces/9995_FAQ_for_NGI_Integration.pdf 9995_FAQ_for_NGI_Integration.pdf]
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|-
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| 7
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| If all steps completed: '''Close''' the GGUS ticket
 +
|-
 +
|}

Revision as of 15:44, 6 December 2010

Steps:

Step Action
1 Get the e-mail address (mailing list) for the new ROD from the parent ticket. If it is not on the parent ticket then re-assign the ticket to the parent ROC asking them to complete the data.
2 Set "operational-documentation-manuals@mailman.egi.eu" as involved in the ticket. OD management should include the ROD mailing list in the documentation.
3 Send an e-mail to the new ROD
  • Set the e-mail "CC and reply-to" to central-operator-on-duty@mailman.egi.eu
Subject: XXX ROD team certification

 Dear XXX ROD team,
 
 Your XXX NGI is currently being established and one of the steps is
 the certification of the new Regional Operator on Duty (ROD) team.
 In order to get your ROD team certified the person replying to this
 e-mail should confirm the following:
 
 a) she/he represents the XXX ROD team (this can be done by any member of the ROD team)
 b) that the ROD team knows the duties and is familiar with EGI Operational Procedures, in particular the ROD part:
     https://documents.egi.eu/public/ShowDocument?docid=15
 
 Once you have confirmed the above, the XXX ROD e-mail address will be added to the EGI Operational Documentation and subscribed to the
     all-operator-on-duty@mailman.egi.eu
 mailing list, which is an official communication channel for all certified ROD teams.
 
 On behalf of Operations and e-Infrastructure Oversight
 and the Central Operator on Duty (COD),
 XXX XXX

Put an information into the ticket that mail was send.

4 When reply received Copy-paste the reply to the GGUS ticket
5 Register the new ROD team to the all-operator-on-duty mailing list https://mailman.egi.eu/mailman/admin/all-operator-on-duty

Put an information into the ticket that ROD mailing list was ad to all-operators maillig list.

6 Wait for confirmation from OD (if not already in the ticket)

If there is no replay from OD put information that the ticket is waiting for an action from OD team.

7 If all steps completed: Close the GGUS ticket