Difference between revisions of "WI01 ROD certification ticket handling"

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Below is an e-mail template which should be sent from COD to ROD:
 
Below is an e-mail template which should be sent from COD to ROD:
  
Dear XXX ROD team,
 
  
Your XXX NGI is currently being established and one of the steps is
+
Dear XXX ROD team,
the certification of the new Regional Operator on Duty (ROD) team.
+
 
+
Your XXX NGI is currently being established and one of the steps is
In order to get your ROD team certified the person replying to this
+
the certification of the new Regional Operator on Duty (ROD) team.
e-mail should confirm the following:
+
In order to get your ROD team certified the person replying to this
 
+
e-mail should confirm the following:
a) she/he represents the XXX ROD team (this can be done by any member
+
of the ROD team)
+
a) she/he represents the XXX ROD team (this can be done by any member
b) that the ROD team knows the duties and is familiar with EGI Operational
+
of the ROD team)
Procedures, in particular the ROD part:
+
b) that the ROD team knows the duties and is familiar with EGI Operational
    https://documents.egi.eu/public/ShowDocument?docid=15
+
 
+
Procedures, in particular the ROD part:
(Note: there is also a version currently available at
+
    https://documents.egi.eu/public/ShowDocument?docid=15
    https://edms.cern.ch/document/840932
+
(Note: there is also a version currently available at
EGEE-III-SA1-840932-OperationalProceduresforROD-v2.0 )
+
    https://edms.cern.ch/document/840932
 
+
EGEE-III-SA1-840932-OperationalProceduresforROD-v2.0 )
Once you have confirmed the above, the XXX ROD e-mail address will be added
+
to the EGI Operational Documentation and subscribed to the
+
Once you have confirmed the above, the XXX ROD e-mail address will be added
    all-operator-on-duty@mailman.egi.eu
+
to the EGI Operational Documentation and subscribed to the
mailing list, which is an official communication channel for all certified
+
    all-operator-on-duty@mailman.egi.eu
ROD teams.
+
mailing list, which is an official communication channel for all certified
 
+
ROD teams.
On behalf of Operations and e-Infrastructure Oversight
+
andthe Central Operator on Duty (COD),
+
On behalf of Operations and e-Infrastructure Oversight
XXX XXX
+
andthe Central Operator on Duty (COD),
 +
XXX XXX

Revision as of 07:50, 7 May 2010

  1. Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
  2. Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
  3. Send an e-mail to new ROD highlighting the following:
    1. this is new ROD team certification procedure
    2. they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
    3. inform their e-mail address will be subscribed to all-operator-on-duty mailing list
  4. Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
  5. Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
  6. Register new ROD team to all-operator-on-duty mailing list
  7. Wait for confirmation from Vera (if not already in the ticket)
  8. OD: put an acknowledgement that you'll update Ops. Man. in ticket.
  9. Close the GGUS ticket

Below is an e-mail template which should be sent from COD to ROD:


Dear XXX ROD team,

Your XXX NGI is currently being established and one of the steps is
the certification of the new Regional Operator on Duty (ROD) team.
In order to get your ROD team certified the person replying to this
e-mail should confirm the following:

a) she/he represents the XXX ROD team (this can be done by any member
of the ROD team)
b) that the ROD team knows the duties and is familiar with EGI Operational

Procedures, in particular the ROD part:
    https://documents.egi.eu/public/ShowDocument?docid=15
(Note: there is also a version currently available at
    https://edms.cern.ch/document/840932
EGEE-III-SA1-840932-OperationalProceduresforROD-v2.0 )

Once you have confirmed the above, the XXX ROD e-mail address will be added
to the EGI Operational Documentation and subscribed to the
    all-operator-on-duty@mailman.egi.eu
mailing list, which is an official communication channel for all certified
ROD teams.

On behalf of Operations and e-Infrastructure Oversight
andthe Central Operator on Duty (COD),
XXX XXX