Difference between revisions of "WI01 ROD certification ticket handling"

From EGIWiki
Jump to: navigation, search
Line 1: Line 1:
* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
+
# Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
+
# Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
* Send an e-mail to new ROD highlighting the following:
+
# Send an e-mail to new ROD highlighting the following:
** this is new ROD team certification procedure
+
## this is new ROD team certification procedure
** they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
+
## they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
** inform their e-mail address will be subscribed to all-operator-on-duty mailing list
+
## inform their e-mail address will be subscribed to all-operator-on-duty mailing list
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
+
# Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
+
# Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
* Register new ROD team to all-operator-on-duty mailing list
+
# Register new ROD team to all-operator-on-duty mailing list
* Wait for confirmation from Vera (if not already in the ticket)
+
# Wait for confirmation from Vera (if not already in the ticket)
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
+
# OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
* Close the GGUS ticket
+
# Close the GGUS ticket

Revision as of 15:57, 6 May 2010

  1. Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
  2. Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
  3. Send an e-mail to new ROD highlighting the following:
    1. this is new ROD team certification procedure
    2. they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
    3. inform their e-mail address will be subscribed to all-operator-on-duty mailing list
  4. Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
  5. Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
  6. Register new ROD team to all-operator-on-duty mailing list
  7. Wait for confirmation from Vera (if not already in the ticket)
  8. OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
  9. Close the GGUS ticket