Difference between revisions of "WI01 ROD certification ticket handling"

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* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
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* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
+
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
* Send an e-mail to new ROD highlighting the following:
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* Send an e-mail to new ROD highlighting the following:
    * this is new ROD team certification procedure
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** this is new ROD team certification procedure
    * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
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** they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
    * inform their e-mail address will be subscribed to all-operator-on-duty mailing list
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** inform their e-mail address will be subscribed to all-operator-on-duty mailing list
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
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* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
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* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
* Register new ROD team to all-operator-on-duty mailing list
+
* Register new ROD team to all-operator-on-duty mailing list
* Wait for confirmation from Vera (if not already in the ticket)
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* Wait for confirmation from Vera (if not already in the ticket)
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
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* OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
* Close the GGUS ticket
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* Close the GGUS ticket

Revision as of 15:55, 6 May 2010

  • Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
  • Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
  • Send an e-mail to new ROD highlighting the following:
    • this is new ROD team certification procedure
    • they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
    • inform their e-mail address will be subscribed to all-operator-on-duty mailing list
  • Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
  • Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
  • Register new ROD team to all-operator-on-duty mailing list
  • Wait for confirmation from Vera (if not already in the ticket)
  • OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
  • Close the GGUS ticket