Difference between revisions of "WI01 ROD certification ticket handling"
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* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data... | |||
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management. | |||
* Send an e-mail to new ROD highlighting the following: | |||
** this is new ROD team certification procedure | |||
** they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link) | |||
** inform their e-mail address will be subscribed to all-operator-on-duty mailing list | |||
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu | |||
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time) | |||
* Register new ROD team to all-operator-on-duty mailing list | |||
* Wait for confirmation from Vera (if not already in the ticket) | |||
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket. | |||
* Close the GGUS ticket |
Revision as of 16:55, 6 May 2010
- Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
- Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
- Send an e-mail to new ROD highlighting the following:
- this is new ROD team certification procedure
- they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
- inform their e-mail address will be subscribed to all-operator-on-duty mailing list
- Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
- Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
- Register new ROD team to all-operator-on-duty mailing list
- Wait for confirmation from Vera (if not already in the ticket)
- OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
- Close the GGUS ticket