Difference between revisions of "WI01 ROD certification ticket handling"

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  * Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
 
  * Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
 
+
  * Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
  * Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket
 
 
 
 
  * Send an e-mail to new ROD highlighting the following:
 
  * Send an e-mail to new ROD highlighting the following:
 
     * this is new ROD team certification procedure
 
     * this is new ROD team certification procedure
 
     * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
 
     * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
 
     * inform their e-mail address will be subscribed to all-operator-on-duty mailing list
 
     * inform their e-mail address will be subscribed to all-operator-on-duty mailing list
 
 
  * Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
 
  * Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
 
 
  * Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
 
  * Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
 
 
  * Register new ROD team to all-operator-on-duty mailing list
 
  * Register new ROD team to all-operator-on-duty mailing list
 
 
  * Wait for confirmation from Vera (if not already in the ticket)
 
  * Wait for confirmation from Vera (if not already in the ticket)
Vera: is putting an acknowledgement that you'll update Ops. Man. in ticket OK for you?
+
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
 
 
 
  * Close the GGUS ticket
 
  * Close the GGUS ticket

Revision as of 15:52, 6 May 2010

* Get e-mail address to new ROD from Parent ticket if not there then re-assign the ticket to parent ROC asking for completing the data...
* Set operational-documentation-ngi-manuals@egi.eu as involved in the ticket. This is for OD management.
* Send an e-mail to new ROD highlighting the following:
   * this is new ROD team certification procedure
   * they should confirm they are aware of their duties which are described in Operations Manual - ROD section (link)
   * inform their e-mail address will be subscribed to all-operator-on-duty mailing list
* Set the e-mail "reply-to" to manager-central-operator-on-duty@mailman.egi.eu
* Wait for reply and Copy-paste reply to GGUS ticket (do not wait for new ROD SU in GGUS - wasting time)
* Register new ROD team to all-operator-on-duty mailing list
* Wait for confirmation from Vera (if not already in the ticket)
* OD: putg an acknowledgement that you'll update Ops. Man. in ticket.
* Close the GGUS ticket