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Difference between revisions of "User:Pslizik/Structure"

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Howto open a ticket in GGUS
Howto open a ticket in GGUS


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'''Andres':'''
'''Andres':'''


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* COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
* COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
* connection (linking) to other specific and well-defined documentation is welcomed
* connection (linking) to other specific and well-defined documentation is welcomed
----
* http://wiki.egi.eu/Operations
* http://wiki.egi.eu/Operations/Downtimes
* http://wiki.egi.eu/Operations/Downtimes/Declaring
* Howto declare a downtime
* Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator
* Howto put a site into downtime for urgent matters as a ROD
* http://wiki.egi.eu/Operations/Downtimes/Extending
* http://wiki.egi.eu/Operations/Downtimes/Cancelling
* http://wiki.egi.eu/Operations/Monitoring/
* Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
* http://wiki.egi.eu/Operations/Tickets
* http://wiki.egi.eu/Operations/Tickets/Creating
* Howto report a problem (in GGUS) as a site administrator/as a user...
* http://wiki.egi.eu/Operations/Tickets/Handling
* Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
* http://wiki.egi.eu/Operations/Incidents
* http://wiki.egi.eu/Operations/Incidents/Reporting
* Howto report security issues and incidents as a site administrator
* (procedure?) Is a vulnerability detection treated as an incident?
* http://wiki.egi.eu/Operations/Incidents/Handling
* Howto respond to incidents (sites and/or NGI's?)
* http://wiki.egi.eu/Operations/Sites
* http://wiki.egi.eu/Operations/Sites/General
* Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
* Howto request for help as a site administrator
* Howto respond to a request to act on an incident as a site administrator
* http://wiki.egi.eu/Operations/Sites/Registering
* Howto register a site (https://wiki.egi.eu/wiki/SiteCertMan)
* http://wiki.egi.eu/Operations/Sites/Certifying
* Howto certify a site (https://wiki.egi.eu/wiki/SiteCertMan)
* http://wiki.egi.eu/Operations/Sites/Suspending
* Howto suspend a site (isn't this rather a procedure?)
* http://wiki.egi.eu/Operations/Sites/Decommissioning
* http://wiki.egi.eu/Operations/NGIs
* http://wiki.egi.eu/Operations/NGIs/Creation
* Howto create an NGI (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
* http://wiki.egi.eu/Operations/NGIs/Manager
* Howto become an NGI manager (first time)
* http://wiki.egi.eu/Operations/NGIs/Tidyup
* Howto decommission an Operations Center (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)
* http://wiki.egi.eu/Operations/ROD
* Howto work as a team member in 1st level support
* Howto handle new incidents as a 1st level support
* Howto work as ROD
* Howto handover ROD shifts
* How does ROD interact with a site
* http://wiki.egi.eu/Operations/COD
* Howto contact COD
* Howto retire a Grid component (https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)

Revision as of 18:30, 7 February 2011

Operations

  • Best Practices
    • Best Practices
    • Best Practices/Proposed
  • Training Guides
    • Dashboard Howto
    • Tool Collection
      • Ops Portal
      • VO Dashboard
      • GGUS
      • GOCDB
      • Regional Tier 2 Tool (Peter: What's this?)
      • Nagios
      • Pakiti
      • Cacti
      • OSSEC
      • EGI Wiki (as a tool)
  • Operation Manuals
    • Procedures
      • COD Escalation Procedure
      • Creation and validation of a new Operations Centre
      • Operations Centre Decomission
      • How to validate a ROC or NGI Nagios box
      • Setting Nagios test an operations test
      • EGI CSIRT: Incident reporting
      • How to publish Site Information
      • HEP SPEC06
    • Procedures for NGIs and Sites
      • Getting started
      • Site administrator's duties
      • 1st-line support
      • ROD's duties
      • COD's duties (=> not our business, anyway)
      • GOCDB
        • Introducing a new site
        • Site downtime scheduling
        • Removing problematic sites
        • Removing unused sites
        • Removing resources
      • Intervention procedures
      • Incident reporting
    • Tools
      • GOCDB
      • Nagios
      • MyEGI
      • GIIS
      • GGUS

Howto declare a downtime Howto contact COD Howto suspend a site Howto respond to incidents Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation) How does ROD interact with a site

Howto open a ticket in GGUS

Andres':

https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites:

  • Howto become an NGI manager (first time)
  • Howto request for help as a site administrator
  • Howto respond to a request to act on an incident as a site administrator
  • Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD
  • Howto report a problem (in GGUS) as a site administrator/as a user...
  • Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
  • Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?
  • https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD:
  • Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
  • Howto work as a team member in 1st level support
  • Howto handle new incidents as a 1st level support
  • Howto work as ROD
  • Howto handover ROD shifts
  • How does ROD interact with a site


Remarks:

  • timeline for the whole documentation: before end of March (really?)
  • dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard
  • COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
  • connection (linking) to other specific and well-defined documentation is welcomed
  • http://wiki.egi.eu/Operations/ROD
  • Howto work as a team member in 1st level support
  • Howto handle new incidents as a 1st level support
  • Howto work as ROD
  • Howto handover ROD shifts
  • How does ROD interact with a site
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