User:Pslizik/Structure

Operations

• Best Practices
  • Best Practices
  • Best Practices/Proposed

• Training Guides
  • Dashboard Howto
  • Tool Collection
    • Ops Portal
    • VO Dashboard
    • GGUS
    • GOCDB
    • Regional Tier 2 Tool (Peter: What's this?)
    • Nagios
    • Pakiti
    • Cacti
    • OSSEC
    • EGI Wiki (as a tool)

• Operation Manuals
  • Procedures
    • COD Escalation Procedure
    • Creation and validation of a new Operations Centre
    • Operations Centre Decomission
    • How to validate a ROC or NGI Nagios box
    • Setting Nagios test an operations test
    • EGI CSIRT: Incident reporting
    • How to publish Site Information
    • HEP SPEC06
  • Procedures for NGIs and Sites
    • Getting started
    • Site administrator's duties
    • 1st-line support
    • ROD's duties
    • COD's duties (=> not our business, anyway)
    • GOCDB
      • Introducing a new site
      • Site downtime scheduling
      • Removing problematic sites
      • Removing unused sites
      • Removing resources
    • Intervention procedures
    • Incident reporting
  • Tools
    • GOCDB
    • Nagios
    • MyEGI
    • GIIS
    • GGUS

Howto declare a downtime Howto contact COD Howto suspend a site Howto respond to incidents Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation) How does ROD interact with a site

Howto open a ticket in GGUS

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Howto declare a downtime Howto contact COD Howto suspend a site (isn't this rather a procedure?) Howto respond to incidents Howto create an NGI (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation) Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD) Howto register and certify a site (https://wiki.egi.eu/wiki/SiteCertMan) Howto retire a Grid component (https://wiki.egi.eu/wiki/Operations:RetiringGridComponent) Howto decommission an Operations Center (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission) Howto register as a site, see first part of https://wiki.egi.eu/wiki/SiteCertMan

https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites: Howto become an NGI manager (first time) Howto request for help as a site administrator Howto respond to a request to act on an incident as a site administrator Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD Howto report a problem (in GGUS) as a site administrator/as a user... Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?

https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD: Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...) Howto work as a team member in 1st level support Howto handle new incidents as a 1st level support Howto work as ROD Howto handover ROD shifts

How does ROD interact with a site

Remarks: - timeline for the whole documentation: before end of March (really?) - dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard - COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner. - connection (linking) to other specific and well-defined documentation is welcomed