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Difference between revisions of "User:Pslizik/Structure"

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Howto open a ticket in GGUS
Howto open a ticket in GGUS
----
'''Andres':'''
* Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
* Howto register as a site, see first part of https://wiki.egi.eu/wiki/SiteCertMan
https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites:
* Howto become an NGI manager (first time)
* Howto request for help as a site administrator
* Howto respond to a request to act on an incident as a site administrator
* Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD
* Howto report a problem (in GGUS) as a site administrator/as a user...
* Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
* Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?
* https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD:
* Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
* Howto work as a team member in 1st level support
* Howto handle new incidents as a 1st level support
* Howto work as ROD
* Howto handover ROD shifts
* How does ROD interact with a site
'''Remarks:'''
* timeline for the whole documentation: before end of March (really?)
* dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard
* COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
* connection (linking) to other specific and well-defined documentation is welcomed


----
----


* '''http://wiki.egi.eu/Operations'''
* '''http://wiki.egi.eu/Operations'''
** http://wiki.egi.eu/Operations/Joining_the_team ''(Howto become an operations team member - first-timer: get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)''
** http://wiki.egi.eu/Operations/Joining_the_team ''(Howto become an operations team member - first-timer: get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)'' - Probably to be included in ''Howto_become'' a ROC, a COD, a 1st-liner..


* '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
* '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
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** http://wiki.egi.eu/Operations/Incidents/Reporting
** http://wiki.egi.eu/Operations/Incidents/Reporting
** http://wiki.egi.eu/Operations/Incidents/Handling
** http://wiki.egi.eu/Operations/Incidents/Handling
** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents)
** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents - for site administrators)
 
* '''http://wiki.egi.eu/Operations/User'''
** http://wiki.egi.eu/Operations/User/Asking_for_help
** http://wiki.egi.eu/Operations/User/Reporting_problems ''(GGUS)''


* '''http://wiki.egi.eu/Operations/Sites'''
* '''http://wiki.egi.eu/Operations/Sites'''
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* '''http://wiki.egi.eu/Operations/Site_admin'''
* '''http://wiki.egi.eu/Operations/Site_admin'''
** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
** http://wiki.egi.eu/Operations/Site_admin/Duties ''(Any?)''
** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
** http://wiki.egi.eu/Operations/Site_admin/Setting_a_downtime ''(Should it be here or under Downtimes?)''
** http://wiki.egi.eu/Operations/Site_admin/Reporting_problems ''(GGUS)''
** http://wiki.egi.eu/Operations/Site_admin/Reporting_security_incidents ''(Or file it rather under Issues?)''


* '''http://wiki.egi.eu/Operations/NGIs'''
* '''http://wiki.egi.eu/Operations/NGIs'''
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** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
** http://wiki.egi.eu/Operations/1st-line_support/Handling_tickets ''(Or put it rather under GGUS?)''
** http://wiki.egi.eu/Operations/1st-line_support/Dashboard ''(a reference to the Dashboarch Manual)''


* '''http://wiki.egi.eu/Operations/ROC'''
* '''http://wiki.egi.eu/Operations/ROC'''
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** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
** http://wiki.egi.eu/Operations/ROD/Handling_tickets ''(Or put it rather under GGUS?)''
** http://wiki.egi.eu/Operations/ROD/Howto_contact_COD
** http://wiki.egi.eu/Operations/ROD/Howto_contact_COD
** http://wiki.egi.eu/Operations/ROD/Putting_a_site_to_a_downtime_urgently ''(Should it be here or under Downtimes?)''
** http://wiki.egi.eu/Operations/ROC/Dashboard ''(a reference to the Manual)''


* '''http://wiki.egi.eu/Operations/COD'''
* '''http://wiki.egi.eu/Operations/COD''' ''(Obsolete now?)''
** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
** http://wiki.egi.eu/Operatioins/COD/Duties''
** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''
** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''
** https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD ''(What to do with this?)''
** http://wiki.egi.eu/Operations/COD/Handling_tickets ''(Or put it rather under GGUS?)''

Revision as of 15:52, 3 March 2011

Operations

  • Training Guides
    • Dashboard Howto
    • Tool Collection
      • Ops Portal
      • VO Dashboard
      • GGUS
      • GOCDB
      • Regional Tier 2 Tool (Peter: What's this?)
      • Nagios
      • Pakiti
      • Cacti
      • OSSEC
      • EGI Wiki (as a tool)
  • Operation Manuals
    • Procedures
      • COD Escalation Procedure
      • Creation and validation of a new Operations Centre
      • Operations Centre Decomission
      • How to validate a ROC or NGI Nagios box
      • Setting Nagios test an operations test
      • EGI CSIRT: Incident reporting
      • How to publish Site Information
      • HEP SPEC06
    • Procedures for NGIs and Sites
      • Getting started
      • Site administrator's duties
      • 1st-line support
      • ROD's duties
      • COD's duties (=> not our business, anyway)
      • GOCDB
        • Introducing a new site
        • Site downtime scheduling
        • Removing problematic sites
        • Removing unused sites
        • Removing resources
      • Intervention procedures
      • Incident reporting
    • Tools
      • GOCDB
      • Nagios
      • MyEGI
      • GIIS
      • GGUS

Howto declare a downtime Howto contact COD Howto suspend a site Howto respond to incidents Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation) How does ROD interact with a site

Howto open a ticket in GGUS

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