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Difference between revisions of "User:Pslizik/Structure"

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== Operations ==
* '''Best Practices'''
** Best Practices
** Best Practices/Proposed
* '''Training Guides'''
** Dashboard Howto
** Tool Collection
*** Ops Portal
*** VO Dashboard
*** GGUS
*** GOCDB
*** Regional Tier 2 Tool ''(Peter: What's this?)''
*** Nagios
*** Pakiti
*** Cacti
*** OSSEC
*** EGI Wiki (as a tool)
* '''Operation Manuals'''
** Procedures
*** COD Escalation Procedure
*** Creation and validation of a new Operations Centre
*** Operations Centre Decomission
*** How to validate a ROC or NGI Nagios box
*** Setting Nagios test an operations test
*** EGI CSIRT: Incident reporting
*** How to publish Site Information
*** HEP SPEC06
** Procedures for NGIs and Sites
*** Getting started
*** Site administrator's duties
*** 1st-line support
*** ROD's duties
*** COD's duties (=> not our business, anyway)
*** GOCDB
**** Introducing a new site
**** Site downtime scheduling
**** Removing problematic sites
**** Removing unused sites
**** Removing resources
*** Intervention procedures
*** Incident reporting
** Tools
*** GOCDB
*** Nagios
*** MyEGI
*** GIIS
*** GGUS
Howto declare a downtime
Howto contact COD
Howto suspend a site
Howto respond to incidents
Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
How does ROD interact with a site
Howto open a ticket in GGUS
----
'''Andres':'''
* Howto declare a downtime
* Howto contact COD
* Howto suspend a site (isn't this rather a procedure?)
* Howto respond to incidents
* Howto create an NGI (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
* Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
* Howto register and certify a site (https://wiki.egi.eu/wiki/SiteCertMan)
* Howto retire a Grid component (https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)
* Howto decommission an Operations Center (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)
* Howto register as a site, see first part of https://wiki.egi.eu/wiki/SiteCertMan
https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites:
* Howto become an NGI manager (first time)
* Howto request for help as a site administrator
* Howto respond to a request to act on an incident as a site administrator
* Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD
* Howto report a problem (in GGUS) as a site administrator/as a user...
* Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
* Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?
* https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD:
* Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
* Howto work as a team member in 1st level support
* Howto handle new incidents as a 1st level support
* Howto work as ROD
* Howto handover ROD shifts
* How does ROD interact with a site
'''Remarks:'''
* timeline for the whole documentation: before end of March (really?)
* dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard
* COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
* connection (linking) to other specific and well-defined documentation is welcomed
----
* '''http://wiki.egi.eu/Operations'''
* '''http://wiki.egi.eu/Operations'''
** http://wiki.egi.eu/Operations/Joining_the_team ''(Howto become an operations team member - first-timer: get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)''
** '''http://wiki.egi.eu/Operations/Joining_the_team''' ''Probably to be included in "Howto_become" a ROC, a COD, a 1st-liner...''
 
*** get Grid certificate
* '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
*** register into dteam VO
** http://wiki.egi.eu/Operations/Downtimes/Declaring ''(both as a site administrator and as a ROD for urgent matters)''
*** subscribe to mailinglists
** http://wiki.egi.eu/Operations/Downtimes/Extending
*** register into GGUS
** http://wiki.egi.eu/Operations/Downtimes/Cancelling
*** request GOCDB access
 
<!-- ===================================================================================================================================== -->
* '''http://wiki.egi.eu/Operations/Monitoring/''' ''(Maybe Operation/Nagios would be better - more specific. Or maybe not.)''
** '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
** http://wiki.egi.eu/Operations/Monitoring/Stuff ''(Howto set Nagios test an operations test - https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)''
*** http://wiki.egi.eu/Operations/Downtimes/Declaring ''(both as a site administrator and as a ROD for urgent matters)''
 
*** http://wiki.egi.eu/Operations/Downtimes/Extending
* '''http://wiki.egi.eu/Operations/Tickets''' ''(Should this be here or should it go onder Operations/GGUS/Tickes?)''
*** http://wiki.egi.eu/Operations/Downtimes/Cancelling
** http://wiki.egi.eu/Operations/Tickets/Creating ''(as a site administrator, as a user)''
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/Tickets/Handling ''(as a 1st-line supporter, as ROD, as COD)''
** '''http://wiki.egi.eu/Operations/Monitoring/''' ''(Maybe Operation/Nagios would be better - more specific. Or maybe not.)''
 
*** http://wiki.egi.eu/Operations/Monitoring/Stuff ''(Howto set Nagios test an operations test - https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)''
* '''http://wiki.egi.eu/Operations/Incidents'''
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/Incidents/Reporting
** '''http://wiki.egi.eu/Operations/Tickets''' ''(Should this be here or should it go onder Operations/GGUS/Tickes?)''
** http://wiki.egi.eu/Operations/Incidents/Handling
*** http://wiki.egi.eu/Operations/Tickets/Creating ''(as a site administrator, as a user)''
** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents)
*** http://wiki.egi.eu/Operations/Tickets/Handling ''(as a 1st-line supporter, as ROD, as COD)''
 
<!-- ===================================================================================================================================== -->
* '''http://wiki.egi.eu/Operations/Sites'''
** '''http://wiki.egi.eu/Operations/Incidents'''
** http://wiki.egi.eu/Operations/Sites/Registering ''(https://wiki.egi.eu/wiki/SiteCertMan)''
*** http://wiki.egi.eu/Operations/Incidents/Reporting
** http://wiki.egi.eu/Operations/Sites/Certifying ''(https://wiki.egi.eu/wiki/SiteCertMan)''
*** http://wiki.egi.eu/Operations/Incidents/Handling
** http://wiki.egi.eu/Operations/Sites/Suspending
*** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents - for site administrators)
** http://wiki.egi.eu/Operations/Sites/Decommissioning
<!-- ===================================================================================================================================== -->
 
** '''http://wiki.egi.eu/Operations/User'''
* '''http://wiki.egi.eu/Operations/Site_admin'''
*** http://wiki.egi.eu/Operations/User/Asking_for_help
** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
*** http://wiki.egi.eu/Operations/User/Reporting_problems ''(GGUS)''
** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
** '''http://wiki.egi.eu/Operations/Sites'''
 
*** http://wiki.egi.eu/Operations/Sites/Registering ''(https://wiki.egi.eu/wiki/SiteCertMan)''
* '''http://wiki.egi.eu/Operations/NGIs'''
*** http://wiki.egi.eu/Operations/Sites/Certifying ''(https://wiki.egi.eu/wiki/SiteCertMan)''
** http://wiki.egi.eu/Operations/NGIs/Creation (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
*** http://wiki.egi.eu/Operations/Sites/Suspending
** http://wiki.egi.eu/Operations/NGIs/Tidyup (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)
*** http://wiki.egi.eu/Operations/Sites/Decommissioning
 
*** http://wiki.egi.eu/Operations/Sites/Retiring_a_component
* '''http://wiki.egi.eu/Operations/NGI_manager'''
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/NGI_manager/Become_one ''(Howto become an NGI manager - first time)''
** '''http://wiki.egi.eu/Operations/Site_admin'''
 
*** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
* '''http://wiki.egi.eu/Operations/1st-line_support'''
*** http://wiki.egi.eu/Operations/Site_admin/Duties ''(Any?)''
** http://wiki.egi.eu/Operations/1st-line_support/Becoming_a_1st-line_supporter
*** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
*** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
*** http://wiki.egi.eu/Operations/Site_admin/Setting_a_downtime ''(Should it be here or under Downtimes?)''
 
*** http://wiki.egi.eu/Operations/Site_admin/Reporting_problems ''(GGUS)''
* '''http://wiki.egi.eu/Operations/ROD'''
*** http://wiki.egi.eu/Operations/Site_admin/Reporting_security_incidents ''(Or file it rather under Issues?)''
** http://wiki.egi.eu/Operations/ROD/Becoming ''(How to become a ROD)''
*** http://wiki.egi.eu/Operations/Site_admin/Setting_a_downtime
** http://wiki.egi.eu/Operations/ROD/Duties ''(How to work as a ROD)''
*** http://wiki.egi.eu/Operations/Site_admin/Removing resources
** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
** '''http://wiki.egi.eu/Operations/NGIs'''
 
*** http://wiki.egi.eu/Operations/NGIs/Creation (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
* '''http://wiki.egi.eu/Operations/COD'''
*** http://wiki.egi.eu/Operations/NGIs/Decommissioning (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)*
** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
<!-- ===================================================================================================================================== -->
** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''
** '''http://wiki.egi.eu/Operations/NGI_manager'''
*** http://wiki.egi.eu/Operations/NGI_manager/Become_one ''(Howto become an NGI manager - first time)''
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/1st-line_support'''
*** http://wiki.egi.eu/Operations/1st-line_support/Becoming_a_1st-line_supporter
*** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
*** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
*** http://wiki.egi.eu/Operations/1st-line_support/Handling_tickets ''(Or put it rather under GGUS?)''
*** http://wiki.egi.eu/Operations/1st-line_support/Dashboard ''(a reference to the Dashboarch Manual)''
*** http://wiki.egi.eu/Operations/1st-line_support/Setting_a_downtime
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/ROC'''
*** http://wiki.egi.eu/Operations/ROC/Decomissioning ''(obsolete?)''
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/ROD'''
*** http://wiki.egi.eu/Operations/ROD/Becoming ''(How to become a ROD)''
*** http://wiki.egi.eu/Operations/ROD/Duties ''(How to work as a ROD)''
*** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
*** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
*** http://wiki.egi.eu/Operations/ROD/Handling_tickets ''(Or put it rather under GGUS?)''
*** http://wiki.egi.eu/Operations/ROD/Howto_contact_COD
*** http://wiki.egi.eu/Operations/ROD/Putting_a_site_to_a_downtime_urgently ''(Should it be here or under Downtimes?)''
*** http://wiki.egi.eu/Operations/ROD/Dashboard ''(a reference to the Manual)''
*** http://wiki.egi.eu/Operations/ROD/Setting_a_downtime
*** http://wiki.egi.eu/Operations/ROD/Removing_problematic_sites
*** http://wiki.egi.eu/Operations/ROD/Removing unused sites
*** http://wiki.egi.eu/Operations/ROD/Removing resources
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/COD''' ''(Obsolete now?)''
*** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
*** http://wiki.egi.eu/Operatioins/COD/Duties''
*** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''
*** http://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD ''(What to do with this?)''
*** http://wiki.egi.eu/Operations/COD/Handling_tickets ''(Or put it rather under GGUS?)''
*** http://wiki.egi.eu/Operations/COD/Setting_a_downtime
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/Tools'''
*** http://wiki.egi.eu/Operations/Tools/Dashboard ''(Dashboard Howto)''
*** http://wiki.egi.eu/Operations/Tools/GOCDB
*** http://wiki.egi.eu/Operations/Tools/Nagios
*** http://wiki.egi.eu/Operations/Tools/MyEGI
*** http://wiki.egi.eu/Operations/Tools/GIIS
*** http://wiki.egi.eu/Operations/Tools/GGUS
*** http://wiki.egi.eu/Operations/Tools/Pakiti
*** http://wiki.egi.eu/Operations/Tools/Cacti
*** http://wiki.egi.eu/Operations/Tools/EGI Wiki ''(Wiki as a Knowledge Base tool)''
<!-- ===================================================================================================================================== -->
** '''http://wiki.egi.eu/Operations/Others'''
*** http://wiki.egi.eu/Operations/Others/HEP_SPEC06

Latest revision as of 15:41, 4 March 2011

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