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Difference between revisions of "User:Pslizik/Structure"

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== Operations ==
* '''http://wiki.egi.eu/Operations'''
 
** '''http://wiki.egi.eu/Operations/Joining_the_team''' ''Probably to be included in "Howto_become" a ROC, a COD, a 1st-liner...''
* '''Best Practices'''
*** get Grid certificate
** Best Practices
*** register into dteam VO
** Best Practices/Proposed
*** subscribe to mailinglists
 
*** register into GGUS
* '''Training Guides'''
*** request GOCDB access
** Dashboard Howto
<!-- ===================================================================================================================================== -->
** Tool Collection
** '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
*** Ops Portal
*** http://wiki.egi.eu/Operations/Downtimes/Declaring ''(both as a site administrator and as a ROD for urgent matters)''
*** VO Dashboard
*** http://wiki.egi.eu/Operations/Downtimes/Extending
*** GGUS
*** http://wiki.egi.eu/Operations/Downtimes/Cancelling
*** GOCDB
<!-- ===================================================================================================================================== -->
*** Regional Tier 2 Tool ''(Peter: What's this?)''
** '''http://wiki.egi.eu/Operations/Monitoring/''' ''(Maybe Operation/Nagios would be better - more specific. Or maybe not.)''
*** Nagios
*** http://wiki.egi.eu/Operations/Monitoring/Stuff ''(Howto set Nagios test an operations test - https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)''
*** Pakiti
<!-- ===================================================================================================================================== -->
*** Cacti
** '''http://wiki.egi.eu/Operations/Tickets''' ''(Should this be here or should it go onder Operations/GGUS/Tickes?)''
*** OSSEC
*** http://wiki.egi.eu/Operations/Tickets/Creating ''(as a site administrator, as a user)''
*** EGI Wiki (as a tool)
*** http://wiki.egi.eu/Operations/Tickets/Handling ''(as a 1st-line supporter, as ROD, as COD)''
 
<!-- ===================================================================================================================================== -->
* '''Operation Manuals'''
** '''http://wiki.egi.eu/Operations/Incidents'''
** Procedures
*** http://wiki.egi.eu/Operations/Incidents/Reporting
*** COD Escalation Procedure
*** http://wiki.egi.eu/Operations/Incidents/Handling
*** Creation and validation of a new Operations Centre
*** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents - for site administrators)
*** Operations Centre Decomission
<!-- ===================================================================================================================================== -->
*** How to validate a ROC or NGI Nagios box
** '''http://wiki.egi.eu/Operations/User'''
*** Setting Nagios test an operations test
*** http://wiki.egi.eu/Operations/User/Asking_for_help
*** EGI CSIRT: Incident reporting
*** http://wiki.egi.eu/Operations/User/Reporting_problems ''(GGUS)''
*** How to publish Site Information
<!-- ===================================================================================================================================== -->
*** HEP SPEC06
** '''http://wiki.egi.eu/Operations/Sites'''
** Procedures for NGIs and Sites
*** http://wiki.egi.eu/Operations/Sites/Registering ''(https://wiki.egi.eu/wiki/SiteCertMan)''
*** Getting started
*** http://wiki.egi.eu/Operations/Sites/Certifying ''(https://wiki.egi.eu/wiki/SiteCertMan)''
*** Site administrator's duties
*** http://wiki.egi.eu/Operations/Sites/Suspending
*** 1st-line support
*** http://wiki.egi.eu/Operations/Sites/Decommissioning
*** ROD's duties
*** http://wiki.egi.eu/Operations/Sites/Retiring_a_component
*** COD's duties (=> not our business, anyway)
<!-- ===================================================================================================================================== -->
*** GOCDB
** '''http://wiki.egi.eu/Operations/Site_admin'''
**** Introducing a new site
*** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
**** Site downtime scheduling
*** http://wiki.egi.eu/Operations/Site_admin/Duties ''(Any?)''
**** Removing problematic sites
*** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
**** Removing unused sites
*** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
**** Removing resources
*** http://wiki.egi.eu/Operations/Site_admin/Setting_a_downtime ''(Should it be here or under Downtimes?)''
*** Intervention procedures
*** http://wiki.egi.eu/Operations/Site_admin/Reporting_problems ''(GGUS)''
*** Incident reporting
*** http://wiki.egi.eu/Operations/Site_admin/Reporting_security_incidents ''(Or file it rather under Issues?)''
** Tools
*** http://wiki.egi.eu/Operations/Site_admin/Setting_a_downtime
*** GOCDB
*** http://wiki.egi.eu/Operations/Site_admin/Removing resources
*** Nagios
<!-- ===================================================================================================================================== -->
*** MyEGI
** '''http://wiki.egi.eu/Operations/NGIs'''
*** GIIS
*** http://wiki.egi.eu/Operations/NGIs/Creation (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
*** GGUS
*** http://wiki.egi.eu/Operations/NGIs/Decommissioning (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)*
 
<!-- ===================================================================================================================================== -->
Howto declare a downtime
** '''http://wiki.egi.eu/Operations/NGI_manager'''
Howto contact COD
*** http://wiki.egi.eu/Operations/NGI_manager/Become_one ''(Howto become an NGI manager - first time)''
Howto suspend a site
<!-- ===================================================================================================================================== -->
Howto respond to incidents
** '''http://wiki.egi.eu/Operations/1st-line_support'''
Howto create an NGI (this one exists and has been approved by OMB: https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
*** http://wiki.egi.eu/Operations/1st-line_support/Becoming_a_1st-line_supporter
How does ROD interact with a site
*** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
 
*** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
Howto open a ticket in GGUS
*** http://wiki.egi.eu/Operations/1st-line_support/Handling_tickets ''(Or put it rather under GGUS?)''
 
*** http://wiki.egi.eu/Operations/1st-line_support/Dashboard ''(a reference to the Dashboarch Manual)''
----
*** http://wiki.egi.eu/Operations/1st-line_support/Setting_a_downtime
 
<!-- ===================================================================================================================================== -->
'''Andres':'''
** '''http://wiki.egi.eu/Operations/ROC'''
 
*** http://wiki.egi.eu/Operations/ROC/Decomissioning ''(obsolete?)''
* Howto declare a downtime
<!-- ===================================================================================================================================== -->
* Howto contact COD
** '''http://wiki.egi.eu/Operations/ROD'''
* Howto suspend a site (isn't this rather a procedure?)
*** http://wiki.egi.eu/Operations/ROD/Becoming ''(How to become a ROD)''
* Howto respond to incidents
*** http://wiki.egi.eu/Operations/ROD/Duties ''(How to work as a ROD)''
* Howto create an NGI (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
*** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
* Howto set Nagios test an operations test (https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)
*** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
* Howto register and certify a site (https://wiki.egi.eu/wiki/SiteCertMan)
*** http://wiki.egi.eu/Operations/ROD/Handling_tickets ''(Or put it rather under GGUS?)''
* Howto retire a Grid component (https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)
*** http://wiki.egi.eu/Operations/ROD/Howto_contact_COD
* Howto decommission an Operations Center (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)
*** http://wiki.egi.eu/Operations/ROD/Putting_a_site_to_a_downtime_urgently ''(Should it be here or under Downtimes?)''
* Howto register as a site, see first part of https://wiki.egi.eu/wiki/SiteCertMan
*** http://wiki.egi.eu/Operations/ROD/Dashboard ''(a reference to the Manual)''
 
*** http://wiki.egi.eu/Operations/ROD/Setting_a_downtime
https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROCsAndSites:
*** http://wiki.egi.eu/Operations/ROD/Removing_problematic_sites
* Howto become an NGI manager (first time)
*** http://wiki.egi.eu/Operations/ROD/Removing unused sites
* Howto request for help as a site administrator
*** http://wiki.egi.eu/Operations/ROD/Removing resources
* Howto respond to a request to act on an incident as a site administrator
<!-- ===================================================================================================================================== -->
* Howto enter a downtime for a site (in GOCDB and/or in the dashboard) as a site administrator - Howto put a site into downtime for urgent matters as a ROD
** '''http://wiki.egi.eu/Operations/COD''' ''(Obsolete now?)''
* Howto report a problem (in GGUS) as a site administrator/as a user...
*** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
* Howto handle tickets (in GGUS), as 1st level supporter, as ROD, as COD
*** http://wiki.egi.eu/Operatioins/COD/Duties''
* Howto report security issues and incidents as a site administrator (procedure?) Is a vulnerability detection treated as an incident?
*** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''
 
*** http://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD ''(What to do with this?)''
* https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalProceduresforROD:
*** http://wiki.egi.eu/Operations/COD/Handling_tickets ''(Or put it rather under GGUS?)''
* Howto become an operations team member (first time, get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)
*** http://wiki.egi.eu/Operations/COD/Setting_a_downtime
* Howto work as a team member in 1st level support
<!-- ===================================================================================================================================== -->
* Howto handle new incidents as a 1st level support
** '''http://wiki.egi.eu/Operations/Tools'''
* Howto work as ROD
*** http://wiki.egi.eu/Operations/Tools/Dashboard ''(Dashboard Howto)''
* Howto handover ROD shifts
*** http://wiki.egi.eu/Operations/Tools/GOCDB
 
*** http://wiki.egi.eu/Operations/Tools/Nagios
* How does ROD interact with a site
*** http://wiki.egi.eu/Operations/Tools/MyEGI
 
*** http://wiki.egi.eu/Operations/Tools/GIIS
 
*** http://wiki.egi.eu/Operations/Tools/GGUS
'''Remarks:'''
*** http://wiki.egi.eu/Operations/Tools/Pakiti
* timeline for the whole documentation: before end of March (really?)
*** http://wiki.egi.eu/Operations/Tools/Cacti
* dashboard howto is to be put into the dashboard manual, so there's no need for having procedures/howtos concerning dashboard
*** http://wiki.egi.eu/Operations/Tools/EGI Wiki ''(Wiki as a Knowledge Base tool)''
* COD Operations manual: COD is a small group. Suggestion: COD manual should be owned by COD people, ie. content is periodically reviewed by the COD partner.
<!-- ===================================================================================================================================== -->
* connection (linking) to other specific and well-defined documentation is welcomed
** '''http://wiki.egi.eu/Operations/Others'''
 
*** http://wiki.egi.eu/Operations/Others/HEP_SPEC06
----
 
* http://wiki.egi.eu/Operations
** http://wiki.egi.eu/Operations/Joining_the_team ''(Howto become an operations team member - first-timer: get Grid Cert., register into dteam VO, subscribe to mailinglists, register into GGUS, request GOCDB access, become familiar with the following manuals: ...)''
 
* '''http://wiki.egi.eu/Operations/Downtimes''' ''(Should this be a separate entity, or should it go under Operations/GOCDB/Downtimes?)''
** http://wiki.egi.eu/Operations/Downtimes/Declaring ''(both as a site administrator and as a ROD for urgent matters)''
** http://wiki.egi.eu/Operations/Downtimes/Extending
** http://wiki.egi.eu/Operations/Downtimes/Cancelling
 
* http://wiki.egi.eu/Operations/Monitoring/ ''(Maybe Operation/Nagios would be better - more specific. Or maybe not.)''
** http://wiki.egi.eu/Operations/Monitoring/Stuff ''(Howto set Nagios test an operations test - https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_operational_for_COD)''
 
* '''http://wiki.egi.eu/Operations/Tickets''' ''(Should this be here or should it go onder Operations/GGUS/Tickes?)''
** http://wiki.egi.eu/Operations/Tickets/Creating ''(as a site administrator, as a user)''
** http://wiki.egi.eu/Operations/Tickets/Handling ''(as a 1st-line supporter, as ROD, as COD)''
 
* '''http://wiki.egi.eu/Operations/Incidents'''
** http://wiki.egi.eu/Operations/Incidents/Reporting
** http://wiki.egi.eu/Operations/Incidents/Handling
** http://wiki.egi.eu/Operations/Incidents/Responding_to (How to respond to incidents)
 
* '''http://wiki.egi.eu/Operations/Sites'''
** http://wiki.egi.eu/Operations/Sites/Registering ''(https://wiki.egi.eu/wiki/SiteCertMan)''
** http://wiki.egi.eu/Operations/Sites/Certifying ''(https://wiki.egi.eu/wiki/SiteCertMan)''
** http://wiki.egi.eu/Operations/Sites/Suspending
** http://wiki.egi.eu/Operations/Sites/Decommissioning
 
* '''http://wiki.egi.eu/Operations/Site_admin'''
** http://wiki.egi.eu/Operations/Site_admin/Become_one ''(Howto become an NGI manager - first time)''
** http://wiki.egi.eu/Operations/Site_admin/Asking_for_help
** http://wiki.egi.eu/Operations/Site_admin/Responding_to_incidents
 
* '''http://wiki.egi.eu/Operations/NGIs'''
** http://wiki.egi.eu/Operations/NGIs/Creation (https://wiki.egi.eu/wiki/Operations:NewNGIs_creation)
** http://wiki.egi.eu/Operations/NGIs/Tidyup (https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission)
 
* '''http://wiki.egi.eu/Operations/NGI_manager'''
** http://wiki.egi.eu/Operations/NGI_manager/Become_one ''(Howto become an NGI manager - first time)''
 
* '''http://wiki.egi.eu/Operations/1st-line_support'''
** http://wiki.egi.eu/Operations/1st-line_support/Becoming_a_1st-line_supporter
** http://wiki.egi.eu/Operations/1st-line_support/Duties ''(Howto work as a team member in 1st level support)''
** http://wiki.egi.eu/Operations/1st-line_support/Handling_incidents ''(Howto handle new incidents as a 1st level support)''
 
* '''http://wiki.egi.eu/Operations/ROD'''
** http://wiki.egi.eu/Operations/ROD/Becoming ''(How to become a ROD)''
** http://wiki.egi.eu/Operations/ROD/Duties ''(How to work as a ROD)''
** http://wiki.egi.eu/Operations/ROD/Handover ''(How to handover ROD shifts)''
** http://wiki.egi.eu/Operations/ROD/Interacting_with_sites
 
* '''http://wiki.egi.eu/Operations/COD'''
** http://wiki.egi.eu/Operations/COD/Becoming ''(How to become a COD)''
** http://wiki.egi.eu/Operations/COD/Retiring_grid_components ''(Howto retire a Grid component - https://wiki.egi.eu/wiki/Operations:RetiringGridComponent)''

Latest revision as of 15:41, 4 March 2011

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