Ticket generator Top-BDII
How to use ticket generator
Configure the script.
In start-bdii.pl file at the beginning of the script you have to fill in following variable:
# PRODUCTION my $endpoint = "https://prod-ars.ggus.eu/arsys/services/ARService?server=prod-ars&webService=Grid_HelpDesk"; my $user = ""; # login to GGUS web-services my $pass = ""; # password to GGUS web-services # Submitter data, Those data will be used as submitter's data to create tickets my $Mail = ""; # your email address my $DN = ""; # your DN my $Name = ""; # Name and Surname
- Prepare input file.
The input plain file format for the scripts is as follow:
ROC/NGI support unit in GGUS; Availability; Reliability;
Remember that in each line should be one site and the number of semicolons should be always 3.
NGI_PL; 50%; 10%; NGI_NL; 15%; 3%;
- Execute the tool
Login to machine with perl installed and execute the script as follow:
perl start-bdii.pl PARENT_TICKET_ID "DATE" FILE_NAME
PARENT_TICKET_ID - number of the ticket created by COO to handle the report
DATE - date of the report. Format: "month year"
FILE_NAME - file with input data
perl start-bdii.pl 4121 "May 2010" dane.txt