Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "Ticket generator Top-BDII"

From EGIWiki
Jump to navigation Jump to search
 
(One intermediate revision by one other user not shown)
Line 1: Line 1:
= How to use ticket generator for WI04 (core services followup) =
{{Template:Op menubar}}  
{{Template:Op menubar}}  
{{Template:GO menubar}} {{TOC_right}}  
{{Template:GO menubar}} {{TOC_right}}  


[[Category:Grid Oversight]]
[[Category:Infrastructure_Oversight]]
 
= How to use ticket generator for WI04 (core services followup) =


'''Configure the script'''.  
'''Configure the script'''.  

Latest revision as of 13:48, 23 October 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 


How to use ticket generator for WI04 (core services followup)

Configure the script.

In start-bdii.pl file at the beginning of the script you have to fill in following variable:

# PRODUCTION
my $endpoint = "https://prod-ars.ggus.eu/arsys/services/ARService?server=prod-ars&webService=Grid_HelpDesk";
my $user = ""; # login to GGUS web-services
my $pass = ""; # password to GGUS web-services

# Submitter data, Those data will be used as submitter's data to create tickets
my $Mail = ""; # your email address
my $DN = "";   # your DN
my $Name = ""; # Name and Surname


  • Prepare input file.

The input plain file format for the scripts is as follow:

ROC/NGI support unit in GGUS; Availability; Reliability;

Remember that in each line should be one site and the number of semicolons should be always 3.

example:

NGI_PL; 50%; 10%;
NGI_NL; 15%; 3%;
  • Execute the tool

Login to machine with perl installed and execute the script as follow:

perl start-bdii.pl PARENT_TICKET_ID "DATE" FILE_NAME

PARENT_TICKET_ID - number of the ticket created by COO to handle the report

DATE - date of the report. Format: "month year"

FILE_NAME - file with input data

example:

  perl start-bdii.pl 4121 "May 2010" dane.txt