Difference between revisions of "Template:GGUS-FAQ"
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<hr />'''FAQ FOR {{{Unit}}} SUPPORT UNIT''' | <hr />'''FAQ FOR {{{Unit}}} SUPPORT UNIT''' | ||
; Responsible Unit: {{{Unit}}} | ; Responsible Unit: {{{Unit}}} | ||
; Helpdesk : {{GGUS-Helpdesk-{{{ | ; Helpdesk : {{GGUS-Helpdesk-{{{Operations}}}}} | ||
<!-- == Interface == | <!-- == Interface == | ||
; E-Mail: {{{E-Mail}}} | ; E-Mail: {{{E-Mail}}} | ||
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|E-Mail= user@domain | |E-Mail= user@domain | ||
|Interface= H/X/A | |Interface= H/X/A | ||
|Helpdesk= | |Helpdesk=Operations | ||
|purpose= What is the purpose of the UNIT? | |purpose= What is the purpose of the UNIT? | ||
|components= For which components do you provide support? | |components= For which components do you provide support? |
Revision as of 12:34, 29 July 2013
- All fields
{{GGUS-FAQ |Unit= Responsible Unit |E-Mail= user@domain |Interface= H/X/A |Helpdesk=Operations |purpose= What is the purpose of the UNIT? |components= For which components do you provide support? |service quality= Which quality of service (QoS) will you provide? |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? |responsible=Who is responsible for UNIT? |documentation= What documentation is available on UNIT? |more=What if I have questions which are not dealt with by this FAQ? |sortname=Name of the UNIT, with first letter upper case and everything else lower case |comments=Additional information }}
- short one
{{GGUS-FAQ |Unit= Responsible Unit |Interface= H |purpose= What is the purpose of the UNIT? |responsible=Who is responsible for UNIT? |service quality= Which quality of service (QoS) will you provide? |documentation= What documentation is available on UNIT? |sortname=Unit }} <!-- put the following lines above the }} |components=For which components do you provide support? |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? |solved by=Are tickets typically solved in UNIT or reassigned elsewhere? |comments=Additional information -->
- Interface
- H = mail address read by humans / X = XML format / A = automatic help desk system
- Used for
- GGUS:FAQ
- Usage explained at
- GGUS:FAQ Responsible Units