Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "Template:GGUS-FAQ"

From EGIWiki
Jump to navigation Jump to search
Line 2: Line 2:
<hr />
<hr />
== FAQ FOR {{{Unit}}} SUPPORT UNIT ==
== FAQ FOR {{{Unit}}} SUPPORT UNIT ==
; Responsible Unit: {{{Unit}}}
; Responsible Unit: {{{Unit}}}
; E-Mail: {{{E-Mail}}}
; E-Mail: {{{E-Mail}}}
; E-Mail type: '''{{{E-Mail-Type}}}''' ( H = mail address read by humans / X=XML Format / A=automatic help desk system )  
; E-Mail type: '''{{{E-Mail-Type}}}''' ( H = mail address read by humans / X=XML Format / A=automatic help desk system )  
; Updated: {{{Updated|unknown}}}
; Updated: {{{Updated|unknown}}}
; What is the purpose of the {{{Unit}}} Support?: {{{purpose|unknown}}}
== What is the purpose of the {{{Unit}}}Support? ==
; Who is responsible for {{{Unit}}} Support?: {{{responsible|unknown}}}
{{{purpose|unknown}}}
; How many tickets have to be dealt with by {{{Unit}}} Support in each week?: {{{tickets per week|unknown}}}
== For which components does {{{Unit}}} provide support? ==
; How does a ticket arrive at {{{Unit}}}?: {{{interface|unknown}}}  
{{{components|unknown}}}
; What does the {{{Unit}}} Support manager have to do?: {{{manager duty|unknown}}}
== Who will assign tickets to {{{Unit}}} Support? ==
; What does the person dealing with {{{Unit}}} Support have to do?: {{{person duty|unknown}}}
{{{assigned by|unknown}}}
; What documentation is available on {{{Unit}}} Support?: {{{documentation|unknown}}}
== Are tickets typically solved in {{{Unit}}} Support or reassigned elsewhere? ==
; What if I have questions which are not dealt with by this FAQ?: {{{more|unknown}}}
{{{solved by|unknown}}}
== Who is responsible for {{{Unit}}} Support? ==
{{{responsible|unknown}}}
== What documentation is available on {{{Unit}}} Support? ==
{{{documentation|unknown}}}
==  What if I have questions which are not dealt with by this FAQ? == {{{more|Open a GGUS ticket indicating that it should be directed at the {{{Unit}}} Team}}}
{{DEFAULTSORT:{{PAGENAME}}}}
{{DEFAULTSORT:{{PAGENAME}}}}
[[Category:FAQ (GGUS)]]
[[Category:FAQ (GGUS)]]
Line 25: Line 29:
  |Updated= 2011-03-02
  |Updated= 2011-03-02
  |purpose= What is the purpose of the UNIT?
  |purpose= What is the purpose of the UNIT?
  |responsible= Who is responsible for UNIT?
  |components= For which components do you provide support?
  |tickets per week= How many tickets have to be dealt with by UNIT in each week?
  |assigned by=Who will assign tickets to UNIT?  
  |interface= How does a ticket arrive at UNIT?
  |solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
  |manager duty= What does the UNIT manager have to do?
  |responsible=Who is responsible for UNIT?
|person duty= What does the person dealing with UNIT have to do?
  |documentation= What documentation is available on UNIT?
  |documentation= What documentation is available on UNIT?
  |more= What if I have questions which are not dealt with by this FAQ? Please send your question by mail to support@ggus.org}}
  |more=What if I have questions which are not dealt with by this FAQ?
 
 
[[Category:GGUS template]]
[[Category:GGUS template]]
</noinclude>
</noinclude>

Revision as of 10:31, 3 March 2011


{{GGUS-FAQ
|Unit= Responsible Unit
|E-Mail= user@domain
|E-Mail-Type= H/X/A
|Updated= 2011-03-02
|purpose= What is the purpose of the UNIT?
|components= For which components do you provide support?
|assigned by=Who will assign tickets to UNIT? 
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|responsible=Who is responsible for UNIT?
|documentation= What documentation is available on UNIT?
|more=What if I have questions which are not dealt with by this FAQ?
Retrieved from "https://wiki.egi.eu/w/index.php?title=Template:GGUS-FAQ&oldid=11776"