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Difference between revisions of "Template:GGUS-FAQ"

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Revision as of 07:18, 12 April 2016

All fields
{{GGUS-FAQ
|Unit= Responsible Unit
|E-Mail= user@domain
|Interface= H/X/A
|Helpdesk=Operations
|purpose= What is the purpose of the UNIT?
|components= For which components do you provide support?
|service quality= Which quality of service (QoS) will you provide?
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? 
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|responsible=Who is responsible for UNIT?
|documentation= What documentation is available on UNIT?
|more=What if I have questions which are not dealt with by this FAQ?
|sortname=Name of the UNIT, with first letter upper case and everything else lower case
|comments=Additional information
}}
short one
{{GGUS-FAQ
|Unit= Responsible Unit
|Interface= H
|purpose= What is the purpose of the UNIT?
|responsible=Who is responsible for UNIT?
|service quality= Which quality of service (QoS) will you provide?
|documentation= What documentation is available on UNIT?
|sortname=Unit
}}
<!-- put the following lines above the }}
|components=For which components do you provide support?
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|comments=Additional information
-->


Interface
H = mail address read by humans / X = XML format / A = automatic help desk system
Used for
GGUS:FAQ
Usage explained at
GGUS:FAQ Responsible Units