Difference between revisions of "Support"
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS]) | *Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS]) | ||
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])--> | |||
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])--> | |||
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools. | Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools. | ||
*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams] | *National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams] | ||
*EGI central support team: support@egi.eu | *EGI central support team: support@egi.eu | ||
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | *Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | ||
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum] | *Ask questions through [https://forum.egi.eu/ EGI Discussion Forum] | ||
* '''StratusLab''' Support: e-mail to support at stratuslab.eu | *'''StratusLab''' Support: e-mail to support at stratuslab.eu | ||
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| style="color:#000;" | | | style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> --> | ||
<!-- *Check our [[Training Guides|training materials and webinars]]<br> --> | *Check the EGI [https://wiki.egi.eu/wiki/Training training programme] --> | ||
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] -- | |||
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*'''User '''[[User Documentation|Documentation]] | *'''User '''[[User Documentation|Documentation]] | ||
*'''Administrator''' [[ | *'''Administrator''' [[Administrator Documentation|Documentation]] | ||
*'''Operations''' [[Documentation]] for information about: | *'''Operations''' [[Documentation]] for information about: | ||
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]] | **[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]] | ||
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'''Need extra support?'''<br> | '''Need extra support?'''<br> | ||
'''e-mail:''' send an e-mail to | '''e-mail:''' send an e-mail to support at mailman.egi.eu | ||
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] | '''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] |
Revision as of 00:32, 19 October 2016
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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Need extra support? e-mail: send an e-mail to support at mailman.egi.eu Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk |