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Difference between revisions of "Support"

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= EGI Helpdesk =
{| width="100%"
* Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
|-
* See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
<!-- |-
! style="padding:2px;background-color: lightgray;" |
<big>'''About EGI''' </big>
 
|-
| style="color:#000;" |
* [https://documents.egi.eu/document/2184 Infrastructure and Community]
* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
* [https://documents.egi.eu/document/2450 EGI User Communities]
* [https://documents.egi.eu/document/2484 Strategy and Policy]
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
-->
 
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->


= Community Support =
|-
* Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
! style="padding:2px;background-color: lightgray;" |
<big>'''User support''' </big>


= Access documentation =
|-
== Grid Operations ==
| style="color:#000;" |  
* '''Operations''' [[Documentation]] for information about:
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
** [[Operations_Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
** [[Operations_FAQ|FAQs]]
** [[Operations_Best_Practices|Operations Best Practices]]
** [[Operations_Procedures|Procedures and Policies]]
** [[Other_Operations_Documentation|DTEAM and OPS VOs]]


* '''Operational Tool''' [[Tools|Documentation]] for information about:
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/
** [[Accounting_Portal|Accounting Portal]]
*EGI central support team: support@egi.eu
** [[GGUS]]
** [[GOCDB]]
** [[Message_brokers|Message brokers]]
** [[Metric_Portal|Metric Portal]]
** [[Network|Network Monitoring]]
** [[SAM]]
** [[External_tools|External tools]] (ACE, gridview, gstat)


== Middleware ==
|-
* [[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
! style="padding:2px;background-color: lightgray;" |
<big>'''Community-specific Support'''<br> </big>


= [[TrainingGuides| Training Material and Webinars]] =
|-
| style="color:#000;" |
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]  
*'''StratusLab''' Support: e-mail to support at stratuslab.eu


= Broadcasts =
|-
* [https://operations-portal.egi.eu/broadcast/archive Broadcast archive]
! style="padding:2px;background-color: lightgray;" |
<big>'''Training Materials and Webinars'''<br> </big>


= Contact =
Need extra support?
{|
| '''e-mail:'''
| send an e-mail to operations at mailman.egi.eu
|-
|-
| '''Ticket:'''
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
| submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]  
 
 
 
|}
|}
| style="border:1px solid transparent;" | <br>
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |
{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Grid Operations Documentation'''<br> </big>
|-
| style="color:#000; padding:2px 5px;" |
<big>[https://docs.egi.eu/providers/getting-started/operations_start_guide/ '''EGI Operations Start Guide'''] </big>
*'''User '''[[User Documentation|Documentation]]
*'''Administrator''' [[Administrator Documentation|Documentation]]
*'''Operations''' [[Documentation]] for information about:
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]
**[[Operations Procedures|Procedures and Policies]]
**[[Other Operations Documentation|DTEAM and OPS VOs]]
*'''Operational Tool''' [[Tools|Documentation]]&nbsp;
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Middleware Documentation'''<br> </big>
|-
| style="color:#000;" |
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''EGI Helpdesk''' </big>
|-
| style="color:#000;" |
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Broadcasts'''<br> </big>
|-
| style="color:#000;" |
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
|}
|}
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{| style="width:280px; border:none; background:none;"
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;"><br></div>
|}
| style="width:40%; font-size:95%;" |
'''Need extra support?'''<br>
'''e-mail:''' send an e-mail to support at egi.eu
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
|}
<br>
[[Category:Operations]]

Latest revision as of 13:57, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk