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Difference between revisions of "Support"

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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])  
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
 
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->  


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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  


*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]
*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]  
*EGI central support team: support@egi.eu  
*EGI central support team: support@egi.eu


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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list  
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list  
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]  
* '''StratusLab''' Support: e-mail to support at stratuslab.eu
*'''StratusLab''' Support: e-mail to support at stratuslab.eu


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| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->  
<!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] --&gt;
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] -->


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*'''User '''[[User Documentation|Documentation]]  
*'''User '''[[User Documentation|Documentation]]  
*'''Administrator''' [[Administrator_Documentation|Documentation]]
*'''Administrator''' [[Administrator Documentation|Documentation]]  
*'''Operations''' [[Documentation]] for information about:  
*'''Operations''' [[Documentation]] for information about:  
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
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'''Need extra support?'''<br>  
'''Need extra support?'''<br>  


'''e-mail:''' send an e-mail to operations at mailman.egi.eu  
'''e-mail:''' send an e-mail to support at mailman.egi.eu  


'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Revision as of 23:32, 18 October 2016

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



EGI Helpdesk


User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars

Broadcasts


Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

Need extra support?

e-mail: send an e-mail to support at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk