Difference between revisions of "Support"

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*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])  
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])  
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]<!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
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Revision as of 12:44, 6 March 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

EGI Helpdesk

User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars


Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

Need extra support?

e-mail: send an e-mail to operations at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk