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Difference between revisions of "Support"

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{{Template:Op menubar}} {{TOC_right}}  
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[[Category:Operations]]


= EGI Helpdesk =
<br>
* Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
* See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]


= Community Support =
{| width="100%" style="background: none repeat scroll 0% 0% rgb(249, 249, 249); margin: 1.2em 0px 6px; border: 1px solid rgb(221, 221, 221);"
* Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
|-
| style="width:61%; color:#000;" | <!--        "WELCOME TO EGI Operations"      -->
{| style="width:280px; border:none; background:none;"
|-
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Get support<br></div>
|}
 
| style="width:40%; font-size:95%;" |
'''Need extra support?'''<br>
 
'''e-mail:''' send an e-mail to operations at mailman.egi.eu
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
 
|}


= Access documentation =
<br>
== Grid Operations ==
* '''Operations''' [[Documentation]] for information about:
** [[Operations_Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
** [[Operations_FAQ|FAQs]]
** [[Operations_Procedures|Procedures and Policies]]
** [[Other_Operations_Documentation|DTEAM and OPS VOs]]


* '''Operational Tool''' [[Tools|Documentation]] for information about:
{| width="100%"
** [[Accounting_Portal|Accounting Portal]]
|-
** [[GGUS]]
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
** [[GOCDB]]
{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
** [[Message_brokers|Message brokers]]
|-
** [[Metric_Portal|Metric Portal]]
! style="padding:2px;background-color: lightgray;" |
** [[Network|Network Monitoring]]
=== '''EGI Helpdesk'''  ===
** [[SAM]]
** [[External_tools|External tools]] (ACE, gridview, gstat)


== Middleware ==
|-
* [[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
| style="color:#000;" |
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]


= [[TrainingGuides| Training Material and Webinars]] =
[[EGI Operations Surveys|EGI Operations Surveys]]  


= Broadcasts =
|-
* [https://operations-portal.egi.eu/broadcast/archive Broadcast archive]
! style="padding:2px;background-color: lightgray;" |
=== '''Community Support'''<br>  ===


= Contact =
Need extra support?
{|
| '''e-mail:'''
| send an e-mail to operations at mailman.egi.eu
|-
|-
| '''Ticket:'''
| style="color:#000;" |
| submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum]
</span></span>
 
 
 
<br>
 
|-
! style="padding:2px;background-color: lightgray;" |
=== '''Training Materials and Webinars'''<br>  ===
 
|-
| style="color:#000;" |
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum]
</span></span>
 
 
 
|-
! style="padding:2px;background-color: lightgray;" |
=== '''Broadcasts'''<br>  ===
 
|-
| style="color:#000;" | Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]
 
 
|}
 
| style="border:1px solid transparent;" | <br>
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |
{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
|-
! style="padding:2px;background-color: lightgray;" |
=== '''Grid Operations Documentation'''<br>  ===
 
|-
| style="color:#000; padding:2px 5px;" |
*'''Operations''' [[Documentation]] for information about:
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
**[[Operations FAQ|FAQs]]
**[[Operations Procedures|Procedures and Policies]]
**[[Other Operations Documentation|DTEAM and OPS VOs]]
 
*'''Operational Tool''' [[Tools|Documentation]] for information about:
**[[Accounting Portal|Accounting Portal]]
**[[GGUS]]
**[[GOCDB]]
**[[Message brokers|Message brokers]]
**[[Metric Portal|Metric Portal]]
**[[Network|Network Monitoring]]
**[[SAM]]
**[[External tools|External tools]] (ACE, gridview, gstat)
 
|-
! style="padding:2px;background-color: lightgray;" |
=== '''Middleware Documentation'''<br>  ===
 
|-
| style="color:#000;" |
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
 
<br>
 
|}
|}
|}
<br>
<br>
<br>
== [[TrainingGuides|Training Material and Webinars]] ==

Revision as of 10:23, 8 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security




Get support

Need extra support?

e-mail: send an e-mail to operations at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk


EGI Helpdesk

EGI Operations Surveys

Community Support



Training Materials and Webinars


Broadcasts

Operations broadcasts: Archive



Grid Operations Documentation

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)





Training Material and Webinars