Difference between revisions of "Support"

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{{Template:Op menubar}}
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{{Template:Op menubar}} {{TOC_right}}  
{{TOC_right}}
 
[[Category:Operations]]
 
  
= EGI Helpdesk =
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<br>
* Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
 
* See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]
 
  
= Community Support =
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{| width="100%" style="background: none repeat scroll 0% 0% rgb(249, 249, 249); margin: 1.2em 0px 6px; border: 1px solid rgb(221, 221, 221);"
* Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
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|-
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| style="width:61%; color:#000;" | <!--        "WELCOME TO EGI Operations"      -->
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{| style="width:280px; border:none; background:none;"
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|-
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Get support<br></div>
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|}
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| style="width:40%; font-size:95%;" |
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'''Need extra support?'''<br>
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'''e-mail:''' send an e-mail to operations at mailman.egi.eu
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'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
 +
 
 +
|}
  
= Access documentation =
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<br>
== Grid Operations ==
 
* '''Operations''' [[Documentation]] for information about:
 
** [[Operations_Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
 
** [[Operations_FAQ|FAQs]]
 
** [[Operations_Procedures|Procedures and Policies]]
 
** [[Other_Operations_Documentation|DTEAM and OPS VOs]]
 
  
* '''Operational Tool''' [[Tools|Documentation]] for information about:
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{| width="100%"
** [[Accounting_Portal|Accounting Portal]]
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|-
** [[GGUS]]
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| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
** [[GOCDB]]
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{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
** [[Message_brokers|Message brokers]]
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|-
** [[Metric_Portal|Metric Portal]]
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! style="padding:2px;background-color: lightgray;" |
** [[Network|Network Monitoring]]
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=== '''EGI Helpdesk'''  ===
** [[SAM]]
 
** [[External_tools|External tools]] (ACE, gridview, gstat)
 
  
== Middleware ==
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|-
* [[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
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| style="color:#000;" |
 +
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
 +
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]
  
= [[TrainingGuides| Training Material and Webinars]] =
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[[EGI Operations Surveys|EGI Operations Surveys]]  
  
= Broadcasts =
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|-
* [https://operations-portal.egi.eu/broadcast/archive Broadcast archive]
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! style="padding:2px;background-color: lightgray;" |
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=== '''Community Support'''<br>  ===
  
= Contact =
 
Need extra support?
 
{|
 
| '''e-mail:'''
 
| send an e-mail to operations at mailman.egi.eu
 
 
|-
 
|-
| '''Ticket:'''
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| style="color:#000;" |
| submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
 +
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum]
 +
</span></span>
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 +
 
 +
 
 +
<br>
 +
 
 +
|-
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! style="padding:2px;background-color: lightgray;" |
 +
=== '''Training Materials and Webinars'''<br>  ===
 +
 
 +
|-
 +
| style="color:#000;" |
 +
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
 +
*Ask questions <span lang="en" class="short_text" id="result_box"><span class="hps">through [https://forum.egi.eu/ EGI Discussion Forum]
 +
</span></span>
 +
 
 +
 
 +
 
 +
|-
 +
! style="padding:2px;background-color: lightgray;" |
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=== '''Broadcasts'''<br>  ===
 +
 
 +
|-
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| style="color:#000;" | Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]
 +
 
 +
 
 +
|}
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| style="border:1px solid transparent;" | <br>
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| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |
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{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
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|-
 +
! style="padding:2px;background-color: lightgray;" |
 +
=== '''Grid Operations Documentation'''<br>  ===
 +
 
 +
|-
 +
| style="color:#000; padding:2px 5px;" |
 +
*'''Operations''' [[Documentation]] for information about:
 +
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
 +
**[[Operations FAQ|FAQs]]
 +
**[[Operations Procedures|Procedures and Policies]]
 +
**[[Other Operations Documentation|DTEAM and OPS VOs]]
 +
 
 +
*'''Operational Tool''' [[Tools|Documentation]] for information about:
 +
**[[Accounting Portal|Accounting Portal]]
 +
**[[GGUS]]
 +
**[[GOCDB]]
 +
**[[Message brokers|Message brokers]]
 +
**[[Metric Portal|Metric Portal]]
 +
**[[Network|Network Monitoring]]
 +
**[[SAM]]
 +
**[[External tools|External tools]] (ACE, gridview, gstat)
 +
 
 +
|-
 +
! style="padding:2px;background-color: lightgray;" |
 +
=== '''Middleware Documentation'''<br>  ===
 +
 
 +
|-
 +
| style="color:#000;" |
 +
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
 +
 
 +
<br>
 +
 
 
|}
 
|}
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|}
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<br>
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<br>
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<br>
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== [[TrainingGuides|Training Material and Webinars]] ==

Revision as of 11:23, 8 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security




Get support

Need extra support?

e-mail: send an e-mail to operations at mailman.egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk


EGI Helpdesk

EGI Operations Surveys

Community Support



Training Materials and Webinars


Broadcasts

Operations broadcasts: Archive



Grid Operations Documentation

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)





Training Material and Webinars