Difference between revisions of "Support"

Latest revision as of 14:57, 22 September 2021

Main

EGI.eu operations services

Support

Documentation

Tools

Activities

Performance

Technology

Catch-all Services

Resource Allocation

Security

User support
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools. Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/ EGI central support team: support@egi.eu
Community-specific Support
Check the archive of the lcg-rollout mailing list Ask questions through EGI Discussion Forum StratusLab Support: e-mail to support at stratuslab.eu
Training Materials and Webinars
Check the EGI training programme

Grid Operations Documentation
EGI Operations Start Guide User Documentation Administrator Documentation Operations Documentation for information about: Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs Procedures and Policies DTEAM and OPS VOs Operational Tool Documentation
Middleware Documentation
UMD (including ARC, gLite, GLOBUS, UNICORE)
EGI Helpdesk
Report an incident or send a request to the EGI Helpdesk (GGUS)
Broadcasts
Operations broadcasts: Archive

Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk

@@ Line 28: / Line 28: @@
 Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
-*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]
+*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/
 *EGI central support team: support@egi.eu
@@ Line 62: / Line 62: @@
 |-
 | style="color:#000; padding:2px 5px;" |
-<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>
+<big>[https://docs.egi.eu/providers/getting-started/operations_start_guide/ '''EGI Operations Start Guide'''] </big>
 *'''User '''[[User Documentation|Documentation]]
@@ Line 112: / Line 112: @@
 '''Need extra support?'''<br>
-'''e-mail:''' send an e-mail to support at mailman.egi.eu
+'''e-mail:''' send an e-mail to support at egi.eu
 '''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]