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Difference between revisions of "Support"

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(Link to new Operations Start guide)
 
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
|-
<!-- |-
! style="padding:2px;background-color: lightgray;" |  
! style="padding:2px;background-color: lightgray;" |  
<big>'''EGI Helpdesk''' </big>  
<big>'''About EGI''' </big>  


|-
|-
| style="color:#000;" |  
| style="color:#000;" |  
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
* [https://documents.egi.eu/document/2184 Infrastructure and Community]
* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
* [https://documents.egi.eu/document/2450 EGI User Communities]
* [https://documents.egi.eu/document/2484 Strategy and Policy]
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
-->


<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->  
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->  
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  


*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/  
*EGI central support team: support@egi.eu
*EGI central support team: support@egi.eu


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|-
|-
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->  
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->  
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] --&gt;
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]  


|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Broadcasts'''<br> </big>


|-
| style="color:#000;" |
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>


|}
|}
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|-
|-
| style="color:#000; padding:2px 5px;" |  
| style="color:#000; padding:2px 5px;" |  
<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>  
<big>[https://docs.egi.eu/providers/getting-started/operations_start_guide/ '''EGI Operations Start Guide'''] </big>  


*'''User '''[[User Documentation|Documentation]]  
*'''User '''[[User Documentation|Documentation]]  
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| style="color:#000;" |  
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''EGI Helpdesk''' </big>
|-
| style="color:#000;" |
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Broadcasts'''<br> </big>
|-
| style="color:#000;" |
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>


|}
|}
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'''Need extra support?'''<br>  
'''Need extra support?'''<br>  


'''e-mail:''' send an e-mail to support at mailman.egi.eu  
'''e-mail:''' send an e-mail to support at egi.eu  


'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Latest revision as of 13:57, 22 September 2021

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk