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Difference between revisions of "Support"

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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.  


*National support teams: [http://www.egi.eu/services/support_contacts/index.html NGI User Support Teams]
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/  
*EGI central support team: support@egi.eu
*EGI central support team: support@egi.eu


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|-
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->  
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->  
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] --&gt;
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]  




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'''Need extra support?'''<br>  
'''Need extra support?'''<br>  


'''e-mail:''' send an e-mail to support at mailman.egi.eu  
'''e-mail:''' send an e-mail to support at egi.eu  


'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Revision as of 12:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk