Difference between revisions of "Support"

From EGIWiki
Jump to: navigation, search
(Fix support email.)
 
(14 intermediate revisions by 2 users not shown)
Line 4: Line 4:
 
|-
 
|-
 
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
 
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
+
{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
|-
+
<!-- |-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
<big>'''EGI Helpdesk''' </big>  
+
<big>'''About EGI''' </big>  
  
 
|-
 
|-
 
| style="color:#000;" |  
 
| style="color:#000;" |  
*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
+
* [https://documents.egi.eu/document/2184 Infrastructure and Community]
*See the list of currently available ([https://ggus.eu/pages/resp_unit_info.php Support Units]|[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])
+
* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
 +
* [https://documents.egi.eu/document/2450 EGI User Communities]
 +
* [https://documents.egi.eu/document/2484 Strategy and Policy]
 +
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
 +
-->
 +
 
 +
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
  
 
|-
 
|-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
<big>'''Community Support'''<br> </big>  
+
<big>'''User support''' </big>  
  
 
|-
 
|-
 
| style="color:#000;" |  
 
| style="color:#000;" |  
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
+
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
+
 
* '''StratusLab''' Support: e-mail to support at stratuslab.eu
+
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/
 +
*EGI central support team: support@egi.eu
  
 
|-
 
|-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
<big>'''Training Materials and Webinars'''<br> </big>  
+
<big>'''Community-specific Support'''<br> </big>  
  
 
|-
 
|-
 
| style="color:#000;" |  
 
| style="color:#000;" |  
*Check our [[Training Guides|training materials and webinars]]<br>
+
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
 +
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]  
 +
*'''StratusLab''' Support: e-mail to support at stratuslab.eu
  
 
|-
 
|-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
<big>'''Broadcasts'''<br> </big>  
+
<big>'''Training Materials and Webinars'''<br> </big>  
  
 
|-
 
|-
| style="color:#000;" |  
+
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
+
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]  
 +
 
 +
 
  
 
|}
 
|}
Line 44: Line 55:
 
| style="border:1px solid transparent;" | <br>  
 
| style="border:1px solid transparent;" | <br>  
 
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
 
| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |  
{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
+
{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
 
|-
 
|-
 
! style="padding:2px;background-color: lightgray;" |  
 
! style="padding:2px;background-color: lightgray;" |  
Line 54: Line 65:
  
 
*'''User '''[[User Documentation|Documentation]]  
 
*'''User '''[[User Documentation|Documentation]]  
*'''Administrator''' [[Administrator_Documentation|Documentation]]
+
*'''Administrator''' [[Administrator Documentation|Documentation]]  
 
*'''Operations''' [[Documentation]] for information about:  
 
*'''Operations''' [[Documentation]] for information about:  
 
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
 
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
Line 69: Line 80:
 
| style="color:#000;" |  
 
| style="color:#000;" |  
 
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
 
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
 +
 +
|-
 +
! style="padding:2px;background-color: lightgray;" |
 +
<big>'''EGI Helpdesk''' </big>
 +
 +
|-
 +
| style="color:#000;" |
 +
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
 +
 +
|-
 +
! style="padding:2px;background-color: lightgray;" |
 +
<big>'''Broadcasts'''<br> </big>
 +
 +
|-
 +
| style="color:#000;" |
 +
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
  
 
|}
 
|}
Line 74: Line 101:
 
|}
 
|}
  
{| width="100%" style="background: none repeat scroll 0% 0% rgb(249, 249, 249); margin: 1.2em 0px 6px; border: 1px solid rgb(221, 221, 221);"
+
{| style="background: none repeat scroll 0% 0% rgb(249, 249, 249); margin: 1.2em 0px 6px; border: 1px solid rgb(221, 221, 221);" width="100%"
 
|-
 
|-
 
| style="width:61%; color:#000;" |  
 
| style="width:61%; color:#000;" |  
Line 85: Line 112:
 
'''Need extra support?'''<br>  
 
'''Need extra support?'''<br>  
  
'''e-mail:''' send an e-mail to operations at mailman.egi.eu  
+
'''e-mail:''' send an e-mail to support at egi.eu  
  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Latest revision as of 13:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk