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Difference between revisions of "Support"

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(Fix support email.)
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<!-- |-
! style="padding:2px;background-color: lightgray;" |  
! style="padding:2px;background-color: lightgray;" |  
<big>'''EGI Helpdesk''' </big>  
<big>'''About EGI''' </big>  


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*Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
* [https://documents.egi.eu/document/2184 Infrastructure and Community]
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]
* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
* [https://documents.egi.eu/document/2450 EGI User Communities]
* [https://documents.egi.eu/document/2484 Strategy and Policy]
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
-->
 
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->


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! style="padding:2px;background-color: lightgray;" |  
! style="padding:2px;background-color: lightgray;" |  
<big>'''Community Support'''<br> </big>  
<big>'''User support''' </big>  


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| style="color:#000;" |  
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
 
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/  
*EGI central support team: support@egi.eu


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! style="padding:2px;background-color: lightgray;" |  
! style="padding:2px;background-color: lightgray;" |  
<big>'''Training Materials and Webinars'''<br> </big>  
<big>'''Community-specific Support'''<br> </big>  


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*Check our [[TrainingGuides|training materials and webinars]]
*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
 
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]  
<br>
*'''StratusLab''' Support: e-mail to support at stratuslab.eu


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! style="padding:2px;background-color: lightgray;" |  
! style="padding:2px;background-color: lightgray;" |  
<big>'''Broadcasts'''<br> </big>  
<big>'''Training Materials and Webinars'''<br> </big>  


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| style="color:#000;" |  
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]  
 


<br>


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{| width="100%" style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);"
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<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>
<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>  


*'''User '''[[User Documentation|Documentation]]  
*'''User '''[[User Documentation|Documentation]]  
*'''Administrator''' [[Administrator Documentation|Documentation]]
*'''Operations''' [[Documentation]] for information about:  
*'''Operations''' [[Documentation]] for information about:  
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
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**[[Other Operations Documentation|DTEAM and OPS VOs]]
**[[Other Operations Documentation|DTEAM and OPS VOs]]


*'''Operational Tool''' [[Tools|Documentation]] for information about:
*'''Operational Tool''' [[Tools|Documentation]]&nbsp;
**[[Accounting Portal|Accounting Portal]]
**[[GGUS]]
**[[GOCDB]]
**[[Message brokers|Message brokers]]
**[[Metric Portal|Metric Portal]]
**[[Network|Network Monitoring]]
**[[SAM]]
**[[External tools|External tools]] (ACE, gridview, gstat)


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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>


<br>  
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! style="padding:2px;background-color: lightgray;" |
<big>'''EGI Helpdesk''' </big>
 
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
 
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! style="padding:2px;background-color: lightgray;" |
<big>'''Broadcasts'''<br> </big>
 
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>


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'''Need extra support?'''<br>  
'''Need extra support?'''<br>  


'''e-mail:''' send an e-mail to operations at mailman.egi.eu  
'''e-mail:''' send an e-mail to support at egi.eu  


'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]  

Revision as of 12:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk