Difference between revisions of "Support"

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[[Category:Operations]]
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
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<!-- |-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''About EGI''' </big>
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|-
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* [https://documents.egi.eu/document/2184 Infrastructure and Community]
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* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
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* [https://documents.egi.eu/document/2450 EGI User Communities]
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* [https://documents.egi.eu/document/2484 Strategy and Policy]
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* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
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-->
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<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
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|-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''User support''' </big>
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|-
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
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*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/
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*EGI central support team: support@egi.eu
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|-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''Community-specific Support'''<br> </big>
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|-
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
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*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
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*'''StratusLab''' Support: e-mail to support at stratuslab.eu
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|-
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! style="padding:2px;background-color: lightgray;" |
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<big>'''Training Materials and Webinars'''<br> </big>
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|-
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| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
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*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]
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|}
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| style="border:1px solid transparent;" | <br>
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| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" |
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
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|-
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<big>'''Grid Operations Documentation'''<br> </big>
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<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>
  
= EGI Helpdesk =
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*'''User '''[[User Documentation|Documentation]]
* Report an incident or send a request to the [https://ggus.eu/pages/contact.php EGI Helpdesk] ([http://helpdesk.egi.eu/ GGUS])
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*'''Administrator''' [[Administrator Documentation|Documentation]]
* See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]
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*'''Operations''' [[Documentation]] for information about:  
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**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]  
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**[[Operations Procedures|Procedures and Policies]]  
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**[[Other Operations Documentation|DTEAM and OPS VOs]]
  
= Community Support =
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*'''Operational Tool''' [[Tools|Documentation]]&nbsp;
* Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
 
  
= Access documentation =
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|-
== Grid Operations ==
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! style="padding:2px;background-color: lightgray;" |
* '''Operations''' [[Documentation]] for information about:
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<big>'''Middleware Documentation'''<br> </big>
** [[Operations_Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
 
** [[Operations_FAQ|FAQs]]
 
** [[Operations_Best_Practices|Operations Best Practices]]
 
** [[Operations_Procedures|Procedures and Policies]]
 
** [[Other_Operations_Documentation|DTEAM and OPS VOs]]
 
  
* '''Operational Tool''' [[Tools|Documentation]] for information about:
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|-
** [[Accounting_Portal|Accounting Portal]]
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| style="color:#000;" |  
** [[GGUS]]
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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
** [[GOCDB]]
 
** [[Message_brokers|Message brokers]]
 
** [[Metric_Portal|Metric Portal]]
 
** [[Network|Network Monitoring]]
 
** [[SAM]]
 
** [[External_tools|External tools]] (ACE, gridview, gstat)
 
  
== Middleware ==
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|-
* [[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)
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! style="padding:2px;background-color: lightgray;" |
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<big>'''EGI Helpdesk''' </big>
  
= [[TrainingGuides| Training Material and Webinars]] =
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|-
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| style="color:#000;" |
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
  
= Broadcasts =
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|-
* [https://operations-portal.egi.eu/broadcast/archive Broadcast archive]
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! style="padding:2px;background-color: lightgray;" |
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<big>'''Broadcasts'''<br> </big>
  
= Contact =
 
Need extra support?
 
{|
 
| '''e-mail:'''
 
| send an e-mail to operations at mailman.egi.eu
 
 
|-
 
|-
| '''Ticket:'''
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| style="color:#000;" |
| submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
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|}
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|}
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| style="width:40%; font-size:95%;" |
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'''Need extra support?'''<br>
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'''e-mail:''' send an e-mail to support at egi.eu
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'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
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|}
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<br>
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[[Category:Operations]]

Latest revision as of 13:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk