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Difference between revisions of "Support"

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<!-- |-
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<big>'''About EGI''' </big>


= EGI Helpdesk =
|-
* [http://helpdesk.egi.eu/ EGI Helpdesk] (GGUS)
| style="color:#000;" |
* [https://ggus.eu/pages/resp_unit_info.php Support Units]
* [https://documents.egi.eu/document/2184 Infrastructure and Community]
* [https://documents.egi.eu/document/2122 EGI Cloud Federation]
* [https://documents.egi.eu/document/2450 EGI User Communities]
* [https://documents.egi.eu/document/2484 Strategy and Policy]
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations]
-->


= Documentation =
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])-->
== Grid Operations ==
* [[Operations_Manuals|Manuals, Troubleshooting Guide, Grid Administration, How-TOs]]
* [[Operations_FAQ|FAQs]]
* [[Operations_Best_Practices|Operations Best Practices]]
* [[Operations_Procedures|Procedures and Policies]]
* [[Other_Operations_Documentation|DTEAM and OPS VOs]]


== Tools ==
|-
* [[Tools|Tool Documentation]
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<big>'''User support''' </big>


== Middleware ==
|-
* [[Middleware#Unified_Middleware_Distribution UMD]]
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.
 
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/
*EGI central support team: support@egi.eu
 
|-
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<big>'''Community-specific Support'''<br> </big>
 
|-
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum]
*'''StratusLab''' Support: e-mail to support at stratuslab.eu
 
|-
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<big>'''Training Materials and Webinars'''<br> </big>
 
|-
| style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> -->
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme]
 
 
 
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{| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%"
|-
! style="padding:2px;background-color: lightgray;" |
<big>'''Grid Operations Documentation'''<br> </big>
 
|-
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<big>[[EGI Operations Start Guide|'''EGI Operations Start Guide''']] </big>
 
*'''User '''[[User Documentation|Documentation]]
*'''Administrator''' [[Administrator Documentation|Documentation]]
*'''Operations''' [[Documentation]] for information about:
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]]
**[[Operations Procedures|Procedures and Policies]]
**[[Other Operations Documentation|DTEAM and OPS VOs]]
 
*'''Operational Tool''' [[Tools|Documentation]]&nbsp;
 
|-
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<big>'''Middleware Documentation'''<br> </big>
 
|-
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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br>
 
|-
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<big>'''EGI Helpdesk''' </big>
 
|-
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS])
 
|-
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<big>'''Broadcasts'''<br> </big>
 
|-
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br>
 
|}
 
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'''Need extra support?'''<br>
 
'''e-mail:''' send an e-mail to support at egi.eu
 
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk]
 
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<br>
 
[[Category:Operations]]

Revision as of 12:57, 30 October 2018

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



User support

Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools.

Community-specific Support

  • Check the archive of the lcg-rollout mailing list
  • Ask questions through EGI Discussion Forum
  • StratusLab Support: e-mail to support at stratuslab.eu

Training Materials and Webinars



Grid Operations Documentation

EGI Operations Start Guide

Middleware Documentation

  • UMD (including ARC, gLite, GLOBUS, UNICORE)

EGI Helpdesk

Broadcasts


Need extra support?

e-mail: send an e-mail to support at egi.eu

Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk