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Combined display of all available logs of EGIWiki. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).
(newest | oldest) View (newer 20 | older 20) (20 | 50 | 100 | 250 | 500)- 14:40, 5 January 2017 Krakow talk contribs uploaded a new version of File:OLA SLA framework.png
- 14:38, 5 January 2017 Krakow talk contribs uploaded a new version of File:OLA SLA framework.png
- 14:37, 5 January 2017 Krakow talk contribs uploaded a new version of File:OLA SLA framework.png
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Supplier and Federation Member Relationship Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Establish and maintain a healthy relationship with suppliers supporting the service provider in delivering services to customers, and monitor their...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Service Reporting Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Specify all service reports and ensure they are produced according to specifications in a timely manner to support decision-making.<br> <br> '''Cri...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Service Portfolio Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = A '''service portfolio''' is an internal list that details all the services offered by the service provider (those in preparation, live and discont...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Service Level Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = The primary purpose of this process is to maintain a '''service catalogue''', an..." (and the only contributor was "Syh"))
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Service Availability and Continuity Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Ensure sufficient service availability to meet agreed requirements and adequate service continuity in case of exceptional situations <br> '''Crit...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Release & Deployment Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To bundle changes of one or more configuration items to releases, so that these changes can be tested and deployed to the live environment together...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Problem Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To investigate the root causes of (recurring) incidents in order to avoid future recurrence of incidents by resolving the underlying problem, or to...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Information Security Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Manage information security effectively through all activities performed to deliver and manage services, so that the confidentiality, integrity and...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Incident & Service Request Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To restore normal / agreed service operation within the agreed time after the occurrence of an incident, and to respond to user service requests ...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Customer Relationship Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Establish and maintain a good relationship with customers receiving services '''Critical success factors:''' *Every customer is reflected in cu...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Continual Service Improvement Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To identify, prioritize, plan, implement and review improvements to services and service management <br> '''Critical success factors:''' *All su...")
- 11:58, 5 August 2016 Krakow talk contribs deleted page EGI Configuration Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To provide and maintain a logical model of all configuration items and their relationships and dependencies <br> '''Critical success factors:''' ...")
- 11:57, 5 August 2016 Krakow talk contribs deleted page EGI Change Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = To ensure changes to CIs are planned, approved, implemented and reviewed in a controlled manner to avoid adverse impact of changes to services or t...")
- 11:57, 5 August 2016 Krakow talk contribs deleted page EGI Capacity Management (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}}<br> = Process Description = Ensure sufficient capacities are provided to meet agreed service capacity and performance requirements. '''Critical success factors:''' *Capaci...")
- 11:57, 5 August 2016 Krakow talk contribs deleted page Template:ITSM menubar (content was: "{| width="100%" align="center" style="background: #eee; text-align: center; border: 1px solid #aaa" |- | EGI ITSM | EGI_IT_Service_..." (and the only contributor was "Krakow"))
- 11:57, 5 August 2016 Krakow talk contribs deleted page Template:ITSM process menubar (content was: "{| style="background:#f9f9f9; text-align: left; border: 1px solid #aaa" |- | '''Processes:''' | • SPM | • EGI Service L..." (and the only contributor was "Krakow"))
- 11:55, 5 August 2016 Krakow talk contribs deleted page EGI IT Service Management roadmap (content was: "{{ITSM_menubar}} {{ITSM_process_menubar}} {{TOC_right}} This page is providing timeline for implementation of EGI ITSM == September 2015<br> == '''Till end o..." (and the only contributor was "Krakow"))