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Service Level Target - ROD performance index

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Revision as of 10:58, 27 December 2011 by Mkrakowi (talk | contribs)
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ROD OLA metric

ROD OLA metric was introcuded to track the level of Grid Oversight service delivered according to Resource Provider OLA.

The metric was accepted during Technical Forum 2011 in Lyon and is available on EGI Operations Portal.


How the metrics is calculated?

The metric is calculated monthly from the data gahtered by EGI Operations Portal. It does not take into account weekends.


ROD OLA metric sum of:

  • No. of ticket expired appearance
  • No. alarms older than 72h appearance

The threshold was set to 10 items. Above this value ROD teams has to provide explanation and improvement plan.

Future plans

In the future the metric will also include no. alarms closed in NON-OK status without explanation. This will need some inplementation effort.

Issues to be implemented:

  • Taking into account holidays periods in alarms ageing
  • Automatic check if site/node is in downtime while alarm is closing
  • Automatic check if node is not in production while alarm is closing