The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Service Level Target - Quality of Support
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Quality of Support was introduced to track responsiveness of GGUS Support Unit.
Definition
There are three different QoS levels, each defining different response times for given Ticket Priority.
- Base
- Medium
- Advanced
Description of all Levels can be found here FAQ GGUS QoS Levels
Threshold
There are three different QoS levels, each defining different response times for given Ticket Priority.
- Base
- Medium
- Advanced
Description of all Levels can be found here FAQ GGUS QoS Levels
How to check which ticket cause the problem
Reports
Monthly Reports are available at Resource Centres OLA and Resource infrastructure Provider OLA reports wiki page