Difference between revisions of "Service Level Target - Quality of Support"
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= Definition = | = Definition = | ||
Quality of Support is calculated and reported by [https://ggus.eu/?mode=report_view GGUS report Genegrator]. | |||
There are three different QoS levels, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]] for given [[FAQ GGUS-Ticket-Priority|Ticket Priority]]. | There are three different QoS levels, each defining different [[FAQ GGUS-Waiting-For-PT-Process#Respond_to_a_ticket|response times]] for given [[FAQ GGUS-Ticket-Priority|Ticket Priority]]. | ||
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Description of all Levels can be found here [[FAQ_GGUS-QoS-Levels| FAQ GGUS QoS Levels]] | Description of all Levels can be found here [[FAQ_GGUS-QoS-Levels| FAQ GGUS QoS Levels]] | ||
= Threshold = | = Threshold = |
Revision as of 13:03, 20 February 2015
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Quality of Support was introduced to track responsiveness of GGUS Support Unit.
Definition
Quality of Support is calculated and reported by GGUS report Genegrator.
There are three different QoS levels, each defining different response times for given Ticket Priority.
- Base
- Medium
- Advanced
Description of all Levels can be found here FAQ GGUS QoS Levels
Threshold
There are three different QoS levels, each defining different response times for given Ticket Priority.
- Base
- Medium
- Advanced
Description of all Levels can be found here FAQ GGUS QoS Levels
How to check which ticket cause the problem
Reports
Monthly Reports are available at Resource Centres OLA and Resource infrastructure Provider OLA reports wiki page