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see https://confluence.egi.eu/display/EGISLM/Service+Level+Target+-+Availability+Reliability
 
 
 
 
= Description  =
 
 
 
The ARGO service collects status results and computes daily and monthly availability (A) and reliability (R) metrics of distributed services. Both status results and A/R metrics are delivered through the ARGO Web UI, with the ability for a user to drill-down from the availability of a site to individual test results that contributed to the computed figure.
 
 
 
== Components ==
 
 
 
ARGO is comprised of the following building blocks:
 
* The consumer. This service collects the metric results from the MBN and delivers them to the compute engine in avro encoded format
 
* The connectors. This is a collection of python modules that periodically connect to sources of truth (such as GOCDB for topology or downtimes, or POEM services for low level metric profiles etc) and deliver the information to the compute engine in avro encoded format. The period is set to daily.
 
* The prefilter. This component is used by the ARGO compute engine in order to filter out results that may not be official (for example a non-authorative monitoring instance publishing results via the MBN)
 
* The compute engine. Using the filtered data collected the compute engine is responsible for flattening out the metric results and for computing the services availability and reliability metrics. See next section for a more detailed description on how the computations are being performed. Results (status and A/R) are passed onto a fast, reliable and distributed datastore.
 
* The REST API. This component serves all computed status and A/R results via a programmatic interface.
 
* The Web UI. This component is based on the Lavoisier software. It is used in order to present the status and A/R results graphically and gives the ability to any given user to drill down from the availability of a given resource down to the actual metric results that were recorded and contributed to the computed figures.
 
 
 
== Definitions ==
 
 
 
=== Groupings of resources ===
 
 
 
The definitions of entities (resources) are the following:
 
 
 
* Service Endpoint: A service endpoint is defined as a hostname and service pair, so for example foo.example.com is a hostname, mysql is a service and a mysql database running on foo.example.com (i.e. foo.example.com:mysql) is a service endpoint.
 
* Service Flavour: A collection of same services (service endpoints). For example, multiple CREAM CEs in a site together make up the CREAM CE service flavour for the site.
 
* Site: A collection of Service Flavours. A site can be made up of one or more service flavours.
 
* NGI: A collection of Sites.
 
 
 
=== Metrics and Statuses ===
 
 
 
The following define the Metric and the Status, core building blocks of the algorithm used for A/R computations
 
 
 
* Metric: A Metric is a functional test for a given service flavour. Within a given context (i.e. ROC_CRITICAL) each service flavour has a set of service metrics that verify its functionality and performance. This correlation between service flavour functionality and Metrics is given by the POEM service. Metric results are generated when moniroting (i.e. Nagios) tests are run on a particular service endpoint.
 
* Status: Status of a metric result, service, service endpoint, service flavour or a site is the status of that entity at a given point in time. (Note here that to go from metric result onto a site hierarchy some logic is being used in the background. This is discussed more in detail below.) Possible status values are
 
** OK
 
** WARNING
 
** CRITICAL
 
** UNKNOWN
 
** MISSING
 
** DOWNTIME
 
These status values are mutually exclusive. The status of a resource can have only one value at a given point in time.
 
 
 
=== Profiles ===
 
 
 
There are three (3) types of profiles used within each A/R computation:
 
 
 
* Metric profile: A profile defines which metrics are to be considered to compute the status of a service of a particular flavour.
 
* Operations profile: An operations profile defines how to aggregate status results from the metric level onto service endpoint and service flavour status results. In principal these define how ANDing and ORing operations are performed between status values. For example:
 
** OK '''AND''' CRITICAL => CRITICAL
 
** OK '''OR''' CRITICAL => OK
 
* Aggregation profile: An aggregation profile defines how to aggregate service flavour statuses into site status results. As an example in the default Site A/R aggregation profiles service endpoints of the same type are ANDed to form the service flavor status (for example multiple CREAM-CE flavours are ANDed into one service flavour) while similar service flavours are ORed (for example CREAM-CE OR ARC-CE in the default profile)
 
 
 
* Report: Any given combination of one metric, one operations and one aggregation profile creates an ARGO report (see section reports below).
 
 
 
 
 
=== Time slices ===
 
 
 
For computations of A/R results the ARGO compute engine uses 288 discrete samples on the daily timeline. The quantization of 288 values has been selected because it corresponds to a sampling frequency of 5mins. (24h * 60 = 1440 mins / 288 = 5mins).
 
 
 
The compute engine performs computations on a daily base timeframe (even though the computations run per hour, actually ARGO performs the same daily computation with updated metric data).
 
 
 
 
 
== A/R Computation Algorithm ==
 
 
 
The A/R results are produced by integrating status results according to metric, operations and aggregation profiles. So the compute engine needs to handle status results from metric data in an efficient way in order to algorithmically combine and integrate upon them. When the engine creates a daily timeline for a specific service endpoint and a specific metric it initiates a 288 item array reserved for the service endpoint and metric couple.
 
 
 
[[File:Empty sliced timeline.png|400px]]
 
 
 
When metric data is collected for a specific metric (for a specific service endpoint) it is roughly in the following form:
 
 
 
{ time_stamp | metric | service_flavour | hostname | status | vo | vofqan | profile | dates }
 
 
 
The engine then gathers all relevant daily data for the specific service endpoint and metric. For example imagine that for a given day 5 distinct metric data for the hostname <tt>foo.example.com</tt>, the service <tt>mysql.service</tt> and the metric <tt>mysql.some.metric</tt>. The data rows for that day will be of the following form:
 
 
 
{ time_stamp #1 | mysql.some.metric | mysql.service | foo.example.com | UNKOWN | vo | vofqan | profile | dates }
 
{ time_stamp #2 | mysql.some.metric | mysql.service | foo.example.com | OK | vo | vofqan | profile | dates }
 
{ time_stamp #3 | mysql.some.metric | mysql.service | foo.example.com | OK | vo | vofqan | profile | dates }
 
{ time_stamp #4 | mysql.some.metric | mysql.service | foo.example.com | CRITICAL | vo | vofqan | profile | dates }
 
{ time_stamp #5 | mysql.some.metric | mysql.service | foo.example.com | OK | vo | vofqan | profile | dates }
 
 
 
The compute engine will also grab the last metric from the previous day timeline
 
 
 
{ time_stamp #0 | mysql.some.metric | mysql.service | foo.example.com | OK | vo | vofqan | profile | dates }
 
 
 
Based on the timestamp and status fields the compute engine will map these data points to the correct indexes of the metric array:
 
 
 
[[File:Init sliced timeline.png|400px]]
 
 
 
Afterwards the compute engine will fill in the gaps appropriately, like so:
 
 
 
[[File:Filled sliced timeline.png|400px]]
 
 
 
When the engine needs to combine several different timelines in order to produce an aggregated timeline result (for example for a specific service flavor), it does the following:
 
 
 
# Reserves a new array for the aggregation timeline
 
# Aligns the relevant timeline arrays
 
# Begins from index 0 and combines all array_items[0] to produce the aggregation_item[0]
 
# Moves to next index
 
 
 
The end result is an aggregated timeline:
 
 
 
[[File:Aggregated sliced timeline.png|400px]]
 
 
 
* Aggregation of metric timelines into service endpoint timelines is based on the given metric profile used..
 
* Aggregation of service endpoint timelines into service flavour timelines is based on the given aggregation profile used.
 
* Aggregation of service flavor timelines into group of endpoints (sites) is based also on the given aggregation profile used.
 
 
 
In all cases AND and OR operations are based on the Operations profile used.
 
 
 
It is important to note that the discrete handling of the status results as samples gives an easy and graceful way to implement aggregations.
 
 
 
== Status Aggregation Algorithm ==
 
 
 
 
 
Regarding status timelines and since there are no pre-established points in time shared by all timelines (like in sampling and A/R computations described above) the compute engine operates differently.
 
 
 
If for example the compute engine is given 3 continuous status timelines that need to be aggregated a new timeline for the aggregation is reserved.
 
 
 
[[File:Empty status timeline.png|400px]]
 
 
 
Then the points of interest (timestamps were status changes occur) are collected
 
 
 
[[File:Pois status timeline.png|400px]]
 
 
 
and the compute engine slices the timeline accordingly
 
 
 
[[File:Sliced status timeline.png|400px]]
 
 
 
The compute engine then creates a number of chunks based on the points of interest found
 
 
 
[[File:Chunked status timeline.png|400px]]
 
 
 
And iteratively fills up the gaps progressively based on the profiles used in the given computation.
 
 
 
[[File:Aggr1 status timeline.png|400px]]
 
 
 
 
 
[[File:Aggr2 status timeline.png|400px]]
 
 
 
Once the filling up is completed the compute engine stitches back the complete aggregated timeline, like in the picture below:
 
 
 
[[File:Filled status timeline.png|400px]]
 
 
 
= Reports =
 
 
 
In the following subsections the metric and aggregation profiles used for each EGI report are given.
 
 
 
== Sites A/R ==
 
 
 
In the Sites A/R report the following metric profile is used:
 
 
 
{| class="wikitable"
 
| Metric || Service Type
 
|-
 
|  org.nordugrid.ARC-CE-ARIS    ||    ARC-CE
 
|-
 
|  org.nordugrid.ARC-CE-IGTF    ||    ARC-CE
 
|-
 
|  org.nordugrid.ARC-CE-result    ||    ARC-CE
 
|-
 
|  org.nordugrid.ARC-CE-srm    ||    ARC-CE
 
|-
 
|  org.nordugrid.ARC-CE-sw-csh    ||    ARC-CE
 
|-
 
|  emi.cream.CREAMCE-JobSubmit    ||    CREAM-CE
 
|-
 
|  emi.wn.WN-Bi    ||    CREAM-CE
 
|-
 
|  emi.wn.WN-Csh    ||    CREAM-CE
 
|-
 
|  emi.wn.WN-SoftVer    ||    CREAM-CE
 
|-
 
|  hr.srce.CADist-Check    ||    CREAM-CE
 
|-
 
|  hr.srce.CREAMCE-CertLifetime    ||    CREAM-CE
 
|-
 
|  hr.srce.GRAM-Auth    ||    GRAM5
 
|-
 
|  hr.srce.GRAM-CertLifetime    ||    GRAM5
 
|-
 
|  hr.srce.GRAM-Command    ||    GRAM5
 
|-
 
|  hr.srce.QCG-Computing-CertLifetime    ||    QCG.Computing
 
|-
 
|  pl.plgrid.QCG-Computing    ||    QCG.Computing
 
|-
 
|  hr.srce.SRM2-CertLifetime    ||    SRMv2
 
|-
 
|  org.sam.SRM-Del    ||    SRMv2
 
|-
 
|  org.sam.SRM-Get    ||    SRMv2
 
|-
 
|  org.sam.SRM-GetSURLs    ||    SRMv2
 
|-
 
|  org.sam.SRM-GetTURLs    ||    SRMv2
 
|-
 
|  org.sam.SRM-Ls    ||    SRMv2
 
|-
 
|  org.sam.SRM-LsDir    ||    SRMv2
 
|-
 
|  org.sam.SRM-Put    ||    SRMv2
 
|-
 
|  org.bdii.Entries    ||    Site-BDII
 
|-
 
|  org.bdii.Freshness    ||    Site-BDII
 
|-
 
|  emi.unicore.TargetSystemFactory    ||    unicore6.TargetSystemFactory
 
|-
 
|  emi.unicore.UNICORE-Job    ||    unicore6.TargetSystemFactory
 
|}
 
 
 
The Aggregation profile used is the following one:
 
 
 
{| class="wikitable"
 
!colspan="4"| Sites Aggregation Profile
 
|-
 
| Operation
 
| '''Capability'''
 
| Operation
 
| '''Service Flavor'''
 
|-
 
|rowspan="8"| '''AND'''
 
|rowspan="5"| Compute
 
|rowspan="5"| '''OR'''
 
| CREAM-CE
 
|-
 
| ARC-CE
 
|-
 
| GRAM5
 
|-
 
| unicore6.TargetSystemFactory
 
|-
 
| QCG.Computing
 
|-
 
|rowspan="2"| Storage 
 
|rowspan="2"|'''OR'''
 
| SRMv2
 
|-
 
| SRM
 
|-
 
| Information
 
| '''OR'''
 
| Site-BDII
 
|}
 
 
 
 
 
== NGI sites A/R ==
 
 
 
For the NGI level aggregation all A/R results for sites belonging to the NGI are collected and aggregated dynamically weighted based on the HEPSPEC factor for each site. Hence larger sites contribute more to the overall NGI A/R and smaller sites less.
 
 
 
== Core services A/R ==
 
 
 
The Core service A/R report utilizes the following metric profile:
 
 
 
{| class="wikitable"
 
| Metric || Service Type
 
|-
 
|  org.activemq.OpenWireSSL    ||    egi.APELRepository
 
|-
 
|  org.nagiosexchange.AccountingPortal-WebCheck    ||    egi.AccountingPortal
 
|-
 
|  org.nagiosexchange.AppDB-WebCheck    ||    egi.AppDB
 
|-
 
|  org.nagiosexchange.GGUS-WebCheck    ||    egi.GGUS
 
|-
 
|  org.nagios.GOCDB-PortCheck    ||    egi.GOCDB
 
|-
 
|  org.nagiosexchange.GOCDB-PI    ||    egi.GOCDB
 
|-
 
|  org.nagiosexchange.GOCDB-WebCheck    ||    egi.GOCDB
 
|-
 
|  org.nagiosexchange.GSTAT-WebCheck    ||    egi.GSTAT
 
|-
 
|  org.activemq.Network-Topic    ||    egi.MSGBroker
 
|-
 
|  org.activemq.Network-VirtualDestination    ||    egi.MSGBroker
 
|-
 
|  org.activemq.OpenWire    ||    egi.MSGBroker
 
|-
 
|  org.activemq.OpenWireSSL    ||    egi.MSGBroker
 
|-
 
|  org.activemq.STOMP    ||    egi.MSGBroker
 
|-
 
|  org.activemq.STOMPSSL    ||    egi.MSGBroker
 
|-
 
|  org.nagiosexchange.MetricsPortal-WebCheck    ||    egi.MetricsPortal
 
|-
 
|  org.nagiosexchange.OpsPortal-WebCheck    ||    egi.OpsPortal
 
|-
 
|  eu.egi.cloud.Perun-Check    ||    egi.Perun
 
|-
 
|  org.nagiosexchange.Portal-WebCheck    ||    egi.Portal
 
|-
 
|  ch.cern.sam.SAMCentralWebAPI    ||    egi.SAM
 
|-
 
|  org.nagiosexchange.TMP-WebCheck    ||    egi.TMP
 
|-
 
|  org.nagiosexchange.OpsPortal-WebCheck    ||    ngi.OpsPortal
 
|-
 
|  org.nagiosexchange.MyEGIWebInterface    ||    ngi.SAM
 
|-
 
|  org.nagiosexchange.NagiosHostSummary    ||    ngi.SAM
 
|-
 
|  org.nagiosexchange.NagiosProcess    ||    ngi.SAM
 
|-
 
|  org.nagiosexchange.NagiosServiceSummary    ||    ngi.SAM
 
|-
 
|  org.nagiosexchange.NagiosWebInterface    ||    ngi.SAM
 
|-
 
|  org.nagiosexchange.MyEGIWebInterface    ||    vo.SAM
 
|-
 
|  org.nagiosexchange.NagiosHostSummary    ||    vo.SAM
 
|-
 
|  org.nagiosexchange.NagiosProcess    ||    vo.SAM
 
|-
 
|  org.nagiosexchange.NagiosServiceSummary    ||    vo.SAM
 
|-
 
|  org.nagiosexchange.NagiosWebInterface    ||    vo.SAM
 
|}
 
 
 
The Aggregation profile used is the following one:
 
 
 
{| class="wikitable"
 
!colspan="4"| Core Services Aggregation Profile
 
|-
 
| Operation
 
| '''Capability'''
 
| Operation
 
| '''Service Flavor'''
 
|-
 
|rowspan="15"| '''AND'''
 
| gstat
 
| '''OR'''
 
| egi.GSTAT
 
|-
 
| vosam
 
| '''OR'''
 
| vo.SAM
 
|-
 
| ngisam
 
| '''OR'''
 
| ngi.SAM
 
|-
 
| egisam
 
| '''OR'''
 
| egi.SAM
 
|-
 
| brokering
 
| '''OR'''
 
| egi.MSGBroker
 
|-
 
| egiportal
 
| '''OR'''
 
| egi.Portal
 
|-
 
| egiopsportal
 
| '''OR'''
 
| egi.OpsPortal
 
|-
 
| egimetricsportal
 
| '''OR'''
 
| egi.MetricsPortal
 
|-
 
| registry
 
| '''OR'''
 
| egi.GOCDB
 
|-
 
| helpdesk
 
| '''OR'''
 
| egi.GGUS
 
|-
 
| applications
 
| '''OR'''
 
| egi.AppDB
 
|-
 
| authentication
 
| '''OR'''
 
| egi.Perun
 
|-
 
| tpm
 
| '''OR'''
 
| egi.TPM
 
|-
 
| apelrepository
 
| '''OR'''
 
| egi.APELRepository
 
|-
 
| accountingportal
 
| '''OR'''
 
| egi.AccountingPortal
 
|}
 
 
 
 
 
== Cloud Sites A/R ==
 
 
 
 
 
The Core service A/R report utilizes the following metric profile:
 
 
 
{| class="wikitable"
 
| Metric || Service Type
 
|-
 
|  eu.egi.cloud.APEL-Pub    ||    eu.egi.cloud.accounting
 
|-
 
|  org.nagios.CDMI-TCP    ||    eu.egi.cloud.storage-management.cdmi
 
|-
 
|  eu.egi.cloud.OCCI-Context    ||    eu.egi.cloud.vm-management.occi
 
|-
 
|  eu.egi.cloud.OCCI-VM    ||    eu.egi.cloud.vm-management.occi
 
|-
 
|  org.nagios.OCCI-TCP    ||    eu.egi.cloud.vm-management.occi
 
|}
 
 
 
The Aggregation profile used is the following one:
 
 
 
{| class="wikitable"
 
!colspan="4"| Core Services Aggregation Profile
 
|-
 
| Operation
 
| '''Capability'''
 
| Operation
 
| '''Service Flavor'''
 
|-
 
|rowspan="4"| '''AND'''
 
| accounting
 
| '''OR'''
 
| eu.egi.cloud.accounting
 
|-
 
| information
 
| '''OR'''
 
| eu.egi.cloud.information.bdii
 
|-
 
| storage-management
 
| '''OR'''
 
| eu.egi.cloud.storage-management.cdmi
 
|-
 
| vm-management
 
| '''OR'''
 
| eu.egi.cloud.vm-management.occi
 
|}
 
 
 
 
 
= Recomputation procedure =
 
 
 
Please refer to [[PROC10]].
 
 
 
= Reports =
 
 
 
Monthly EGI League Tables are accessible via the ARGO Web UI (Lavoisier) under the following link: '''<nowiki>http://argo.egi.eu/lavoisier/ngi_reports?month=YYYY-MM</nowiki>'''
 
 
 
To get results for a specific month one should replace YYYY and MM with the calendar year and month respectively, hence to obtain results for August 2015 the link should be formatted as follows: http://argo.egi.eu/lavoisier/ngi_reports?month=2015-08 .
 
 
 
Monthly Reports are also available at '''[[Resource_Centres_OLA_and_Resource_infrastructure_Provider_OLA_reports|'''Resource Centres OLA and Resource infrastructure Provider OLA reports wiki page''']]
 
 
 
[[Category:Service_Level_Management]]
 

Latest revision as of 15:21, 25 August 2020