SLM RP OLA Service Levels
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This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement).
At this moment only Top-BDII service avaliability repiability reports are produced.
Component | 'Service Level 'parameter | Target |
Core services |
Availability | minimum 99%, profile ROC |
Reliability | minimum 99%, profile ROC | |
Unknown | maximum 10% | |
Number of instances per service | 1 | |
Resource Infrastructure |
Availability | minimum 80%, profile ROC_CRITICAL |
Reliability | minimum 85%, profile ROC_CRITICAL | |
Unknown | maximum 10% | |
Oversight | ROD Performance Index | maximum 10 |
Support | Quality of Support level | Medium |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |