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SLM RP OLA Service Levels

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This page provides information on the current service levels provided by the Resource infrastructure Provider.

As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement). Availability/Reliability NGI reports are distributed monthly. At this moment only Top-BDII service avaliability repiability reports are produced.

Note: Service Level Targets specified below will come into force as of January 2011.

minimum Availability 99%, profile ROC
minimum Reliability 99%, profile ROC
maximum ROD Performance Index 10
Liability Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.