SLM RP OLA Service Levels
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This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of Januwary 2011.
|minimum top-BDII Availability||99%, profile ROC|
|minimum top-BDII Reliabilty||99%, profile ROC|
|maximum ROD Performance Index||10|
|Liability||Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.|