Difference between revisions of "SLM RP OLA Service Levels"

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As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement] and its [[Resource_infrastructure_Provider_OLA:_Release_Notes|Release Notes]] for details). Availability/Reliability NGI reports are distributed monthly.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement] and its [[Resource_infrastructure_Provider_OLA:_Release_Notes|Release Notes]] for details). Availability/Reliability NGI reports are distributed monthly.


Note: Service Level Targets specified below will come into force as of Januwary 2011.
Note: Service Level Targets specified below will come into force as of January 2011.
{| border="1" cellspacing="0" cellpadding="5" align="center"
{| border="1" cellspacing="0" cellpadding="5" align="center"
| '''minimum top-BDII Availability'''
| '''minimum top-BDII Availability'''

Revision as of 14:49, 30 April 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

This page provides information on the current service levels provided by the Resource infrastructure Provider.

As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.

Note: Service Level Targets specified below will come into force as of January 2011.

minimum top-BDII Availability 99%, profile ROC
minimum top-BDII Reliabilty 99%, profile ROC
maximum ROD Performance Index 10
Liability Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.