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Difference between revisions of "SLM RP OLA Service Levels"
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{{Template:Op menubar}} | {{Template:Op menubar}} | ||
This page provides information on the current service levels provided by the Resource infrastructure Provider. | |||
As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). <br> | |||
{| | |||
| ''' | <br> | ||
| 99%, profile [http:// | |||
'''At this moment only Top-BDII service avaliability repiability reports are produced. '''<br> | |||
<br> | |||
{| cellspacing="0" cellpadding="5" border="1" align="center" | |||
|- | |||
| '''Component''' | |||
| '''Service Level ''''''parameter''' | |||
| '''Target''' | |||
|- | |||
| rowspan="4" | Core services<br> | |||
| '''Availability''' | |||
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | |||
|- | |||
| '''Reliability''' | |||
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | |||
|- | |||
| '''Unknown''' | |||
| maximum 10% | |||
|- | |||
| '''Number of instances per service''' | |||
| 1 | |||
|- | |||
| rowspan="3" | Resource Infrastructure<br> | |||
| '''Availability''' | |||
| minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | |||
|- | |||
| '''Reliability''' | |||
| minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | |||
|- | |||
| '''Unknown''' | |||
| maximum 10% | |||
|- | |- | ||
| ''' | | Oversight | ||
| | | '''ROD Performance Index''' | ||
| [[ROD performance index|maximum 10]] | |||
|- | |- | ||
|'''[[ | | Support | ||
| | | '''Quality of Support level''' | ||
| [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]] | |||
|} | |||
<br> | |||
{| cellspacing="0" cellpadding="5" border="1" align="center" | |||
|- | |- | ||
|'''Liability''' | | '''Liability''' | ||
|Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. | | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. | ||
|} | |} | ||
[[Category:Service_Level_Management]] | |||
Latest revision as of 11:05, 29 September 2014
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement).
At this moment only Top-BDII service avaliability repiability reports are produced.
| Component | 'Service Level 'parameter | Target |
| Core services |
Availability | minimum 99%, profile ROC |
| Reliability | minimum 99%, profile ROC | |
| Unknown | maximum 10% | |
| Number of instances per service | 1 | |
| Resource Infrastructure |
Availability | minimum 80%, profile ROC_CRITICAL |
| Reliability | minimum 85%, profile ROC_CRITICAL | |
| Unknown | maximum 10% | |
| Oversight | ROD Performance Index | maximum 10 |
| Support | Quality of Support level | Medium |
| Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |