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Difference between revisions of "SLM RP OLA Service Levels"

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This page provides information on the current service levels provided by the Resource infrastructure Provider.  
This page provides information on the current service levels provided by the Resource infrastructure Provider.  


As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI&nbsp;core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). Availability/Reliability NGI reports are distributed monthly. '''At this moment only Top-BDII&nbsp;service avaliability repiability reports are produced. '''<br>  
As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI&nbsp;core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). <br>  


Note: Service Level Targets specified below will come into force as of January 2011.
<br>


{| align="center" cellspacing="0" cellpadding="5" border="1"
'''At this moment only Top-BDII&nbsp;service avaliability repiability reports are produced. '''<br>
 
<br>
 
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
| '''Component'''
| '''Service Level ''''''parameter'''
| '''Target'''
|-
| rowspan="4" | Core services<br>
| '''Availability'''
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC]
|-
|-
| '''minimum Availability'''  
| '''Reliability'''  
| 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC]
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC]
|-
|-
| '''minimum Reliability'''  
| '''Unknown'''  
| 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC]
| maximum 10%
|-
|-
| '''[[ROD performance index|maximum ROD Performance Index]]'''  
| '''Number of instances per service'''
| 10
| 1
|-
| rowspan="3" | Resource Infrastructure<br>
| '''Availability'''
| minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
| '''Reliability'''
| minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
| '''Unknown'''
| maximum 10%
|-
| Oversight
| '''ROD Performance Index'''
| [[ROD performance index|maximum 10]]
|-
| Support
| '''Quality of Support level'''  
| [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]]
|}
 
<br>
 
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
|-
| '''Liability'''  
| '''Liability'''  

Latest revision as of 11:05, 29 September 2014

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This page provides information on the current service levels provided by the Resource infrastructure Provider.

As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement).


At this moment only Top-BDII service avaliability repiability reports are produced.


Component 'Service Level 'parameter Target
Core services
 Availability minimum 99%, profile ROC
Reliability minimum 99%, profile ROC
Unknown maximum 10%
Number of instances per service 1
Resource Infrastructure
 Availability minimum 80%, profile ROC_CRITICAL
Reliability minimum 85%, profile ROC_CRITICAL
Unknown maximum 10%
Oversight ROD Performance Index maximum 10
Support Quality of Support level Medium


Liability Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.
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