Difference between revisions of "SLM RP OLA Service Levels"
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m (Protected "SLM RP Service Levels" ([edit=sysop] (indefinite) [move=sysop] (indefinite))) |
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This page provides information on the current service levels provided by the Resource infrastructure Provider. | This page provides information on the current service levels provided by the Resource infrastructure Provider. | ||
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement] | As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). Availability/Reliability NGI reports are distributed monthly. | ||
Note: Service Level Targets specified below will come into force as of January 2011. | Note: Service Level Targets specified below will come into force as of January 2011. | ||
{| border="1" cellspacing="0" cellpadding="5" align="center" | {| border="1" cellspacing="0" cellpadding="5" align="center" | ||
| '''minimum top-BDII Availability''' | | '''minimum top-BDII Availability''' | ||
| 99%, profile [http:// | | 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
| '''minimum top-BDII Reliability''' | | '''minimum top-BDII Reliability''' | ||
| 99%, profile [http:// | | 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
|'''[[ROD_performance_index|maximum ROD Performance Index]]''' | |'''[[ROD_performance_index|maximum ROD Performance Index]]''' |
Revision as of 15:05, 24 July 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of January 2011.
minimum top-BDII Availability | 99%, profile ROC |
minimum top-BDII Reliability | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |