Difference between revisions of "SLM RP OLA Service Levels"
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| 99%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | | 99%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
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|'''[[ | |'''[[ROD_performance_index|maximum ROD Performance Index]]''' | ||
| 10 | | 10 | ||
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Revision as of 14:08, 11 March 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of January 2011.
minimum top-BDII Availability | 99%, profile ROC |
minimum top-BDII Reliability | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |