Difference between revisions of "SLM RP OLA Service Levels"
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(Created page with '{{Template:Op menubar}} Category:Service Level Management This page provides information on the current service levels provided by the Resource infrastructure Provider. As o…') |
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This page provides information on the current service levels provided by the Resource infrastructure Provider. | This page provides information on the current service levels provided by the Resource infrastructure Provider. | ||
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement] for details). Availability/Reliability NGI reports are distributed monthly. | As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement] and its [[Resource_infrastructure_Provider_OLA:_Release_Notes|Release Notes]] for details). Availability/Reliability NGI reports are distributed monthly. | ||
Note: Service Level Targets specified below will come into force as of Januwary 2011. | Note: Service Level Targets specified below will come into force as of Januwary 2011. |
Revision as of 01:09, 28 February 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of Januwary 2011.
minimum top-BDII Availability | 99%, profile ROC |
minimum top-BDII Reliabilty | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |