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Difference between revisions of "SLM RC OLA Service Levels"
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{| cellspacing="0" cellpadding="5" border="1" align="center" | {| cellspacing="0" cellpadding="5" border="1" align="center" | ||
|- | |- | ||
| '''Service Level parameters'''<br> | | '''Service Level parameters'''<br> | ||
| '''Target'''<br> | | '''Target'''<br> | ||
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| Minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | | Minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | ||
|- | |- | ||
| '''Unknown''' | | '''Unknown''' | ||
| Maximum 10% | | Maximum 10% | ||
|- | |- | ||
| '''Quality of Support level''' | | '''Quality of Support level''' | ||
| [[ | | [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]]<br> | ||
|} | |} | ||
<br> | |||
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<br> '''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.''' | |||
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.''' | |||
[[Category:Service_Level_Management]] | [[Category:Service_Level_Management]] | ||
Latest revision as of 11:05, 29 September 2014
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This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
| Service Level parameters |
Target |
| Availability | Minimum 80%, profile ROC_CRITICAL |
| Reliabilty | Minimum 85%, profile ROC_CRITICAL |
| Unknown | Maximum 10% |
| Quality of Support level | Medium |
| Condition for suspension | Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). |
| Condition for justification | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.