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Difference between revisions of "SLM RC OLA Service Levels"

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[[Category:Service Level Management]]


This page defines the current service levels provided by EGI Resource Centres.
This page defines the current service levels provided by EGI Resource Centres.  


It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] and its [[Resource_Centre_OLA:_Release_Notes|Release Notes]] for details). Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement]).  


{| border="1" cellspacing="0" cellpadding="5" align="center"
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
| '''minimum Availability'''
 
| 70%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
| '''Service Level parameters'''<br>
| '''Target'''<br>
|-
| '''Availability'''  
| Minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
| '''Reliabilty'''
| Minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
|-
| '''Unknown'''
| Maximum 10%
|-
|-
| '''minimum Reliabilty'''
| '''Quality of Support level'''  
| 75%, profile [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL]
| [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]]<br>
|}
 
<br>
 
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
|-
|'''Condition for suspension'''
| '''Condition for suspension'''  
| Resource Centres which have an Availability of less than '''70%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in April 2011, to increase the original 50% threshold to 70%.
| Resource Centres which have an Availability of less than '''80%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).
|-
|-
|'''Condition for justification'''
| '''Condition for justification'''  
|Resource Centres not providing minimum monthly performance (70% availability, 75% reliability) MUST provide justification through a GGUS ticket.
| Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.
|}
|}
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces [http://grid-monitoring.cern.ch/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=WLCG_CREAM_LCGCE_CRITICAL WLCG_CREAM_LCGCE_CRITICAL] in Resource Centre monthly statistics.'''
 
<br> '''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.'''  
 
[[Category:Service_Level_Management]]

Latest revision as of 10:05, 29 September 2014

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security



This page defines the current service levels provided by EGI Resource Centres.

It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).

Availability/Reliability statistics (OPS VO) are issued on a monthly basis.

Service Level parameters
Target
Availability Minimum 80%, profile ROC_CRITICAL
Reliabilty Minimum 85%, profile ROC_CRITICAL
Unknown Maximum 10%
Quality of Support level Medium


Condition for suspension Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%).
Condition for justification Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket.


IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.